Multi Services Assistant

Multi Services Assistant
Salary: £30,305 per annum, plus company benefits
Location: London, EC2V 7AW
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hour unpaid break
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate.
Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships, Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact.
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.
The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities
Taking and passing on accurate messages
Courteously greet and interact with visitors to the premises
Manage room and hospitality bookings, including setting up rooms
Arrange hospitality and liaise with onsite cleaning teams
Organise and order catering
Supervise and assist at events (including evening events as agreed overtime)
Diary management of meeting rooms and desk bookings
Deliver an exceptional electronic and hard copy file management service
Return or add documents to existing client files
Work with the practice management system to log and record documents
Handle and administer closed files as requested
Sort, scan, rename and distribute incoming mail
Provide photocopying, scanning, and printing as per customer instructions
Collect and complete any information required for billing or client charge back data
Extensive computer and data related tasks
Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Personal attributes
Experience working on Microsoft Office programmes
Excellent customer service skills, confident in liaising with Clients and strong communication skills
Client-focused approach to service provision through personal commitment to their business
Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
Ability to work under pressure within tight deadlines with flexible approach
Continual improvement mentality, open and receptive to feedback
Build and grow relationships with key Clients and service users
Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays(pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement