Service Manager

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Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Job Title: Service Manager
Location: PT Tech by Timken - Wadsworth, OH (on-site)
Employment type: Full-time, Exempt (salary)
Pay: Starting pay based on experience and education level; range starts at $88,000
About PT Tech
PT Tech, a subsidiary of Timken, is a leader in heavy-duty power transmission solutions, specializing in engineered gearboxes, clutches, and rugged crushing and grinding equipment for aggregates, mining, recycling, and industrial processing. We deliver durable, reliable products and on-site services that keep mission-critical plants running and maximize equipment uptime and throughput.
What We Offer
Competitive Pay
Comprehensive benefits package, including medical, dental and vision coverage
Benefits start on first day of employment
401(k) retirement savings plan with generous company match
10 paid holidays per year plus paid vacation
Paid parental leave at one year of service
Employee discounts on products and services
Education expense reimbursement, eligible to apply at first day of employment
Opportunities for professional development and career growth
Position Summary:
PT Tech is seeking an experienced and motivated Service Manager to provide exceptional product support, training, and issue resolution. This individual will play a key role in overseeing the troubleshooting, diagnosis, and repair of hydraulic and electrical circuits, components, and systems for heavy construction, mining, and forestry equipment. Additionally, the Service Manager will be responsible for the strategic vision of PT Tech's remanufacturing processes, customer support, and driving revenue growth.
Responsibilities:
Team Management
Coordinate and manage a team of Service Technicians and Service Analysts
Provide guidance, mentorship, and support to ensure high levels of performance and customer satisfaction
Customer Support & Training
Train customers in the use and design of PT Tech products
Provide superior customer service through phone, email, and site visits, answering questions thoroughly and professionally
Inspection & Diagnosis
Perform inspections of parts, components, systems, and machines to identify operational discrepancies
Conduct thorough troubleshooting of hydraulic and electrical circuits and diagnose the root cause of failure
Corrective Actions & Repairs:
Determine and implement corrective actions based on failed part inspections
Order necessary replacement parts and services in a timely and cost-effective manner