Service Desk Coordinator II

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
About the Company
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
This position is exclusively intended for candidates who successfully completed the F5 Summer 2026 Internship Program and have received an invitation to apply for a return role.
Position Summary
The Service Desk Coordinator II supports F5's employees by delivering quality technical support services. In this role, you will coordinate, diagnose, and troubleshoot incoming employee calls and tickets related to desktop, laptop, and network services. You will respond to service desk tickets via phone, email, or internal systems, resolving routine technical issues or escalating to appropriate technical personnel on behalf of customers. This role is an excellent opportunity to transition from your internship into a full-time position, build foundational knowledge in IT technical support, contribute to positive internal customer relationships, and grow within a supportive and collaborative IT organization.
This role is located in: San Jose, CA
Key Responsibilities
Respond to basic service desk tickets via phone, email, or internal systems, resolving routine technical issues such as password resets, account access, or printer troubleshooting
Follow detailed scripts and standard operating procedures to resolve incidents or escalate to higher-level support when necessary
Log all customer interactions, incidents, and resolutions in the ticketing system to ensure accurate documentation and reporting
Maintain a positive and professional attitude while assisting users with straightforward technical challenges
Provide remote support using tools such as remote desktop or screen-sharing software to resolve user issues more efficiently
Maintain and contribute to support documentation and knowledge base articles to improve future resolution speed and consistency
Provide case status updates to management and end-users
Uphold F5's Business Code of Ethics and Company policies
Perform other related duties as assigned to support the IT team and professional development
Knowledge, Skills, and Abilities
Interest in computers, networks, technology, and customer service
Willingness to learn and develop expertise in Windows, macOS, mobile devices, and collaboration tools
Ability to follow instructions, ask questions, and learn from feedback
Strong communication and teamwork skills
Basic to intermediate understanding of computer hardware and software
Ability to stay organized and document work clearly
Openness to new technology and a desire to learn in a fast-paced environment
Ability to manage multiple support requests and prioritize tasks effectively
Excellent customer service skills with strong attention to detail
The Fundamental 5 Core Competencies
All F5ers are expected to demonstrate the following core competencies:
TECHNICAL ACUMEN — Possesses a broad understanding of F5 products and IT technical support best practices to drive internal customer satisfaction. This includes diagnosing and resolving IT service desk issues promptly and effectively to support F5's employees.
CRITICAL REASONING — Exercises sound judgment based on an ability to incorporate experience, data, priorities, and stakeholder needs, and evaluate potential constraints to arrive at the most beneficial path forward. Consistently exhibits the ability to navigate situations with thought, purpose, and sensibility after adequately contemplating various available courses of action.
INITIATIVE & ADAPTABILITY — Does more than is required or expected to improve or enhance processes and avoid problems. Plans for upcoming problems or opportunities and takes actions accordingly. Deals well with ambiguities, focusing on evaluating situations, identifying what is and is not a priority, and moving toward the most logical outcome.
PARTNERSHIP — Recognizes collaboration fosters the most effective exchange of ideas and talent. Facilitates open dialogues with a wide variety of contributors and stakeholders, building partnerships, leveraging skillsets, and sharing knowledge to achieve common goals. Creates alignment through transparent communications and mutual accountability.
COMMUNICATION AND COLLABORATION — Conveys information and vision in an accurate and timely manner, adjusting to ensure understanding based on the audience. Actively listens; seeks to understand rather than respond. Proactively solicits and values diverse perspectives, ideas, and opinions.
Work Environment
Use of standard office equipment such as computer and phone
Fast-paced, team-oriented, and collaborative environment
Expectation to adapt to changing technologies and business needs
Email communication and open office environment
Full-time, on-site or hybrid work schedule based on location
Qualifications
Successfully completed a Summer 2026 internship with F5
Bachelor's degree or higher in Computer Science or a related technical field, graduating between December 2026 and September 2027
Must be able to start no later than September 30th, 2027
Must be able to work onsite in accordance with F5's policies; fully remote work options are not available
Why You'll Love F5
Seamless Transition — Move from internship to full-time with continuity in your team, projects, and growth trajectory
Professional Development — Continue developing your skills with ongoing training, mentorship, and access to advanced learning opportunities
Meaningful Work — Contribute to real business impact and support F5's mission of delivering a better digital world
Collaborative Culture — Work alongside experienced IT professionals in an inclusive, innovative environment
Career Growth — Excel in your role and build a long-term career path with F5
Inclusive Community — Be part of F5's diverse, people-first culture where individual contributions are valued
Compensation & Benefits
Competitive salary commensurate with experience and market conditions
Comprehensive health, wellness, and retirement benefits
Professional development and continuous learning opportunities
Work-life balance benefits including flexible work arrangements
Hybrid work environment with periodic in-office collaboration
Mentorship and career growth opportunities within F5
Access to F5's employee resource groups and community
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions. The pay range referenced is subject to change.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $53,400.00 - $80,000.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification fr