Office Specialist I, Full-Time, Cardiology, Baptist Health

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.
*Eligible for up to a $1,000 Sign-On-Bonus if hired*
Baptist Health is hiring an experienced Office Specialist for the Cardiology department at Baptist Pavilion. This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 4:00 PM Monday through Friday. Depending on the needs of the office, hours may vary on occasion.
It is vital that this candidate is adept with multi-tasking and being people-oriented, as they could make or break the patient's experience. The Office Specialist for Baptist Cardiology will provide business services for patients and the healthcare system. You will be responsible for patient registration, scanning documents, and posting charges and payments.
Office Specialist Job Responsibilities:
Telephone protocols
Serve as a liaison between our customers and our practice
Manage a large amount of inbound and outbound calls in a timely manner
Schedule appointments as needed
Prepare patient charts prior to appointments
Submit and obtain external medical records
Coordinate with third party vendors to complete medical record requests
Follow call scripts for handling different scenarios
Identify customer needs and provide solutions
Data entry tasks
Provide excellent customer service
Manage Medical Records on base queue and index documents in EPIC
Manage Medical Record Requests on base queue and send requests to HIM
Other duties as assigned
Experience Requirements:
One-Two Years Front Desk Experience Preferred
Experience Working in a Medical Office Preferred
Education & Credential Requirements:
High School Diploma or GED Equivalent Required
If you are interested in this Full-Time Office Specialist position at the Baptist Pavilion, please apply today!
Primary Location:
Downtown - Howard Building
820 Prudential Dr
Jacksonville, FL 32207
United States of America