Sportsbook Onboarding Project Manager

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at geniussports.com.
We're upfront about where we use AI in our hiring process. Our guidelines cover our approach to the use of AI, as well as what you can expect during the interview process. Read our full guidelines here.
THE ROLE:
You will manage the full delivery of Sportsbook integrations for our clients. This includes products such as InPlay, PreMatch, BetVision, GTS, EDGE and Next-Gen data feeds.
You will be the main contact between our clients and our internal teams. You will help clients get set up smoothly, configure their products well and keep receiving a high-quality service. You will also support migration work as we move clients towards next-generation delivery platforms and ways of working.
Key responsibilities
Lead several integrations and migration projects at the same time, keeping to scope, timelines and client expectations
Act as the main link between clients and the Product, Engineering, Support and Commercial teams
Run and check API integrations, including Sportsbook and streaming data such as fixtures, schedules and access
Support clients through migrations to next-generation delivery platforms, including GTS and EDGE
Track all implementation requests, test the integrations and resolve or escalate issues quickly
Keep project tracking, documents and client materials accurate and up to date
Share clear updates so clients and teams can see progress
Look for opportunities to use AI and automation to improve how we deliver, track and support integrations
Find and apply ways to improve onboarding, documentation and delivery processes, using a structured and process-focused approach
Identify opportunities to simplify workflows, reduce manual effort and improve the client experience
What you’ll bring
Good understanding of APIs, including reading documentation and running API calls
Knowledge of T-SQL
Experience with Atlassian/Jira, Freshdesk and Microsoft Office
Understanding of the Sportsbook industry, including how it works and how its markets move
Knowledge of the rules and workflows of major sports
Experience launching new products for customers, including training users
Strong project management, communication, problem-solving and organisation skills, with the ability to manage several projects at once
A process-oriented mindset, with an interest in finding better, more efficient ways of working
An interest in AI and how emerging technologies can be applied to improve day-to-day delivery and operations
It’ll be a bonus if you know
Video streaming
Sportsbook products such as InPlay, PreMatch, BetVision, GTS or EDGE
Next-generation Sportsbook delivery platforms
Ways to improve onboarding processes and documentation
AI, automation or other tools that can improve operational efficiency
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.