Salesforce Administrator III ( May underfill at a level II or I)

Position Title:
Salesforce Administrator III ( May underfill at a level II or I)
Job Description:
Help shape how Salt Lake City connects with its community.
Salt Lake City is seeking a talented Salesforce Administrator with expertise in Experience Cloud and Marketing Cloud and a passion for exceptional user experience (UX).
You'll join a collaborative team supporting mature, enterprise-scale Salesforce implementations that power public-facing websites, digital communications, and essential City services.
We're looking for someone who can bridge the gap between technology and user experience—someone equally comfortable designing intuitive digital experiences, building sophisticated customer journeys, and solving complex Salesforce challenges.
Pay Range:
Salesforce III $94,490 -$163,593
Salesforce Administrator level II $81,624 -$141,274
Salesforce Administrator level I $67,121 - $116,257
This position is eligible for full city benefits, including:
Health Insurance
Dental, Vision and Life Insurance
Paid vacation and personal leave
6-12 weeks of paid parental leave available
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
TYPICAL DUTIES:
Manage all aspects of user and license management including roles, profiles, permission sets, public groups, queues, OWD, and sharing rules
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed, duplicate entry cleansing, data loading
Proactive system maintenance including Security Reviews, Health Check, and Optimizer
Create and maintain technical documentation
Research upcoming release notes for potential impacts to the SLC implementation and identify opportunities to improve
Maintain current knowledge of Salesforce best practices
Support integration with social media for social-to-case customer care
May be responsible for synchronizing data between Marketing Cloud and Service Cloud using Marketing Cloud Connect including, but not limited to, filtered data extensions for Email Studio and Journey Builder, mailing list subscriber form(s), and related fields in both Service Cloud and Marketing Cloud
Maintain custom preference center (currently uses Cloud Pages)
Proactively seek out and participate in opportunities for professional growth and development
Other duties as assigned
CORE COMPETENCIES:
Mastery of Salesforce platform capabilities, custom objects/apps, Experience Cloud, all process automation tools, Software as a Service (SaaS) and Platform as a Service (PaaS) as compared to traditional approaches to software development, Salesforce security model, Standard Objects, and core data model
Effective teamwork, conflict resolution, prioritization, and delivering value to customers
Adherence to Salesforce Development Lifecycle best practices
Rigorous application of unit testing, quality assurance testing, end to end testing, and user acceptance testing
SKILL DEVELOPMENT:
Incumbents will be mentored to acquire the following skills through on-the-job training and real-world projects that will also prepare the incumbent for career advancement. These skills build on the required and acquired skills for a Salesforce Administrator I.
Understanding of basic triggers/Apex code knowledge
DevOps/release management
Management of integrated applications
Cross-train in Mobile Publisher and Salesforce Public Sector Solutions (Vlocity/Omnistudio)
MINIMUM QUALIFICATIONS:
Certified Salesforce Advanced Administrator AND six (6) years of experience as a Salesforce Administrator with recent hands-on experience with Service Cloud
Demonstrated English verbal and written communication skills to communicate with both internal team members and external business stakeholders.
Effective teamwork, conflict resolution, prioritization, and delivering value to customers
PREFERRED QUALIFICATIONS:
Additional Salesforce certifications
Experience with Agile Scrum methodologies, Organizational Change Management, Universal Design
Expertise in Marketing Cloud
Experience in four (4) or more Salesforce orgs
WORKING CONDITIONS:
Light to moderate physical activity. Majority of work is performed in office environment with occasional travel to other city offices.
Exposure to stressful situations resulting from the demands of critical IT service delivery outages and schedules.
Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Full Time/Part Time:
Full time
Scheduled Hours:
40