Inside Sales Representative

Handling 30-45 inbound customer calls per day: answering product, pricing, and availability questions, quoting, and taking orders
Providing email support for your assigned territory, responding quickly and accurately to customer requests
Following up with customers on quotes, open orders, and service needs to make sure nothing falls through the cracks
Coordinating with vendors to confirm availability, lead times, and order status, then keeping customers informed
Delivering a great customer experience by anticipating needs, resolving issues, and getting ahead of delays before customers have to ask
Building strong working relationships with outside sales, purchasing, logistics, warehouse, and other internal teams
Keeping accurate records of customer interactions, quotes, and opportunities in our systems
Spotting opportunities to introduce customers to new products and solutions
Learning a product portfolio that customers genuinely depend on
Collaborating with your team on shared goals. This is a team-based environment, not a sink or swim set-up
0-3 years in inside sales, customer service, order support, or a related customer-facing role
Comfortable on the phone for much of the day, with the ability to build rapport quickly and communicate clearly
Strong written communication skills for managing a high volume of customer emails
Organized and detail-oriented, able to juggle many open quotes and orders without losing track of any of them
A problem-solver who takes ownership instead of passing issues along
A self-starter who thrives in a collaborative, team environment

Employment type
Full-time

Work arrangement
No