Senior Client Delivery Manager - Revenue Cycle (REMOTE)

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.
Position Summary
The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery—without formal people management responsibility.
Key Responsibilities
Independently lead operational delivery for high-complexity, high-impact client accounts
Serve as a strategic operational advisor to client executives and senior leadership
Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations
Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities
Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle
Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs
Own complex issue analysis and resolution strategy for assigned client accounts
Lead advanced root cause analysis efforts across cross-functional teams
Frame escalations with clear articulation of risk, impact, options, and recommended path forward
Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues
Monitor performance trends and assess effectiveness of remediation strategies over time
Ensure consistent, professional, and transparent communication with clients during issue resolution
Lead director-level operational reviews, strategic touchpoints, and complex client discussions
Develop and deliver polished, insight-driven materials, presentations, and narratives
Anticipate client questions and prepare data-backed responses and recommendations
Establish credibility and trust with senior client stakeholders through consistent value delivery
Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans
Advocate for client needs while balancing enterprise standards, scalability, and operational realities
Provide informal guidance and mentorship to Client Delivery Specialists and Managers
Act as a subject matter expert for complex workflows, client scenarios, and operational challenges
Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards
Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements
Share insights, lessons learned, and best practices to elevate team effectiveness
Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function
Partner with leadership on initiatives related to process optimization, change management, and operational innovation
Other duties as assigned
Requirements and Qualifications
High School Diploma or GED required. Associates or Bachelor’s Degree in Business, Healthcare Administration, Operations, or a related field preferred
4–6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
Deep understanding of operational workflows, data interpretation, and client support models
Strong written and verbal communication skills with the ability to convey operational information clearly
Demonstrated ability to independently manage client relationships and operational discussions
Advanced analytical skills with the ability to interpret data and translate it into actionable insight
Excellent written and verbal communication skills, including client-facing presentation experience
Proven ability to influence without authority in cross-functional environments
Timely and regular attendance
Equivalent combination of education and experience will be considered
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
Special Considerations and Prerequisites
Practices and adheres to EnableComp’s Core Values, Vision and Mission
Consultative mindset with a focus on problem-solving and continuous improvement
Strong organizational skills and attention to detail
Strategic mindset with a focus on long-term client value and partnership
Trusted advisor mentality with enterprise awareness and accountability
Exceptional professional judgment and decision-making capability
Ability to receive feedback and apply it to improve performance and professional growth
Professional presence appropriate for client-facing interactions
Willingness to learn and adapt in a dynamic, evolving operational environment
Demonstrated ability to escalate issues appropriately with clarity and confidence
EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.
Don’t just take our word for it! Hear what our people are saying:
“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist
“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work arrangement
Yes