Facilities Technology Manager

TerraPower is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure, and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, TerraPower originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower’s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company’s activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications – all for significant human health benefits.
TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape and bringing forward the critical production of medical isotopes. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
Manager, Facilities Technology
TerraPower's Real Estate and Facilities team is responsible for the design, implementation, operations, and management of TerraPower's locations. The Manager, Facilities Technology Services, owns the technology layer that makes TerraPower's physical workplaces function: visitor management, space and seating management, physical security and access control, enterprise voice and conferencing, and print and reprographics services.
This role will provide leadership and oversight for Facilities Technology services, including Audio/Visual (A/V), Microsoft Teams Rooms, access control and security systems, Microsoft Teams administration, telephone and communications technology, visitor management, space reservation, asset tracking, and related technology platforms.
The Manager, Facilities Technology will lead a team responsible for the delivery and support of TerraPower’s Facilities Technology services across several sites in the Unites States. Direct reports will include a Systems Engineer II and a Facilities Application Support Technician II. The Manager will establish priorities, assign work, provide coaching and performance management, support professional development, and ensure the team delivers reliable, secure, and high-quality technology services.
This is a working manager role. In addition to leading the team, the incumbent remains a hands-on senior practitioner: personally resolving escalated issues, standing up technology in new buildings, and providing technical direction across low-voltage hardware, IP networking, and cloud-managed SaaS platforms. The role demands genuine depth in both telecommunications and networking — applied primarily to diagnosis, specification, and coordination rather than to administration of the underlying server and network infrastructure, which is owned by Enterprise IT.
The Manager serves as a key liaison between the Real Estate and Facilities organization, Enterprise IT, Security, Construction, Project Management, and external technology vendors, and reports to the Director of Real Estate and Facilities.
Direct Reports
Systems Engineer II — Responsible for engineering, implementation, configuration, troubleshooting, and ongoing support of Facilities technology infrastructure, including AV and conferencing systems, Microsoft Teams Rooms and Zoom Rooms, access control and video surveillance hardware, telecommunications endpoints, and networking-related facility systems.
Facilities Application Support Technician II — Responsible for operational support and administration of Facilities applications and platforms, including visitor management, space and seating management, badge production, asset records, and print and reprographics services.
Key Responsibilities
People and Team Leadership
Directly manage the Systems Engineer II and Facilities Application Support Technician II, setting priorities, expectations, and accountability.
Establish team goals and prioritize operational support, projects, strategic initiatives, and continuous improvement.
Coach, mentor, and develop team members; build technical depth across access control, AV and voice, workplace applications, and networking fundamentals so coverage does not depend on any single person.
Conduct regular one-on-ones, performance reviews, and development planning; recognize strong performance and address performance gaps directly and constructively.
Build and manage on-call, after-hours, and travel rotations equitably across the team, and participate in that rotation personally.
Foster a culture of ownership, documentation, and customer service in a function that represents technology at the most visible touchpoints in every building.
Facilities Technology Leadership and Strategy
Develop and execute a Facilities technology strategy aligned with TerraPower's IT standards, business objectives, facility requirements, and future growth.
Establish clear ownership and accountability for Facilities-owned technology systems and services, and maintain the documented boundary with Enterprise IT.
Lead the day-to-day operations, support, and continuous improvement of Facilities Technology systems across all TerraPower locations.
Evaluate, pilot, and onboard additional workplace technology tools as the portfolio grows, assessing business requirements, technical feasibility, security, cost, scalability, and long-term maintainability.
Serve as the senior escalation point for complex technical issues, coordinating resolution across Facilities, Enterprise IT, Security, vendors, and other stakeholders.
Visitor Management and Workplace Systems
Own the iLobby visitor management platform, including kiosk hardware, host notification workflows, watchlist and compliance screening configuration, visitor badge issuance, and site-specific check-in requirements.
Own Maptician for seating assignments, desk and workspace hoteling, floor plan accuracy, neighborhood and team zoning, and space utilization reporting.
Partner with Facilities, HR, and site leadership on moves, adds, and changes; ensure floor plans and assignment data remain accurate as headcount and site configurations change.
Physical Security Technology and Access Control
Own the Lenel access control system: cardholder records, access levels and group design, credential lifecycle, door schedules, alarm and event configuration, and audit reporting.
Own badge production end to end — badge printers, consumables, templates, credential encoding, and issuance procedures across all sites.
Oversee video surveillance systems, including camera health, placement and commissioning, retention and storage configuration, and footage retrieval requests in coordination with Security and Legal.
Oversee door and security hardware at all building entrances and egresses: readers, controllers, electrified hardware, request-to-exit devices, intercoms, panels, and associated low-voltage infrastructure.
Serve as the technical owner of the relationship with the 24/7 security monitoring vendor; manage escalation paths, alarm response configuration, service levels, and coordination during incidents.
Ensure access control and physical security requirements are met at laboratory and construction environments, including restricted and controlled areas, and that audit and compliance expectations are satisfied.
Enterprise Voice, Conferencing, and Collaboration Technology
Manage the enterprise phone system within delegated administrative scope, including number assignment, user provisioning, call routing, hunt groups, emergency calling and location data, and coordination of porting activity with Enterprise IT and the carrier.
Own Microsoft Teams Phone administration at the user and device level: voice policies, calling plan assignment, device enrollment, and troubleshooting. Tenant-level policy and licensing changes are requested through Enterprise IT.
Own Microsoft Teams Rooms administration using Microsoft management tooling (Teams Rooms Pro Management / Teams admin center) for device health monitoring, firmware and update management, remote remediation, and room account configuration.
Own Zoom Rooms and room control administration, including meeting and room settings, device provisioning, and license assignment within the delegated Zoom administrator role.
Set and maintain conference room and collaboration space standards so meeting experiences are consistent across headquarters, branch offices, labs, and field sites; approve deviations where site conditions require them.
Provide technical leadership for AV desi