HCM Program Manager

RingCentral is looking for an HCM Program Manager to drive delivery of our Human Capital Management initiatives, from new module rollouts to upgrades, integrations, and process improvements. This is a senior individual contributor role with no direct reports. You'll be the hands-on owner who keeps HR, Payroll, Finance, IT, and our HCM vendor aligned and moving, and who makes sure what we launch actually gets adopted.
This is an in-house role. You won't be handing off to a client at go-live; you'll live with the platform and keep making it better. Reports to [Hiring Manager Title, e.g. Director of HR Technology / HRIS Manager].
What you'll do
Drive end-to-end delivery of HCM initiatives, including module implementations (Payroll, Time & Attendance, Benefits, Talent, Recruiting), upgrades, and vendor releases
Build and maintain integrated plans across related workstreams, tracking timelines, dependencies, risks, and budget
Run the operating rhythm: status reporting, working sessions, and steering committee updates for HR, Finance, and IT leadership
Gather requirements from HR, Payroll, and business partners and translate them into clear scope, configuration needs, and success criteria
Partner day-to-day with the HCM vendor and implementation partner, holding them to scope, timelines, and SOW commitments
Coordinate integrations with adjacent systems such as ERP/GL, benefits carriers, LMS, ATS, and identity management
Own testing and data migration execution, including end-to-end, parallel payroll, and user acceptance testing
Lead change management, training, and communications so employees, managers, and HR teams adopt new processes
Plan and run cutovers and go-lives, then manage hypercare and transition to ongoing support
Surface risks early, escalate with options, and contribute to the HCM roadmap based on what you learn after launch
What you bring
Required
5+ years of project or program management experience
Hands-on experience driving at least one full-cycle HCM implementation on a platform such as UKG, ADP, Dayforce, Workday, Oracle, or SuccessFactors
Working knowledge of core HR processes: hire-to-retire, payroll, time and attendance, benefits, and compensation
Experience managing vendors and implementation partners against scope and SOW commitments
Proven ability to lead cross-functional teams through influence, without direct authority
Strong command of project management tools and methods (Smartsheet, Jira, MS Project, or similar; Agile, Waterfall, or hybrid)
Comfort handling sensitive employee data and working within privacy and compliance requirements
Clear, confident communicator who can brief leadership and run a working session with equal ease
Nice to have
PMP, CSM, or equivalent certification
Platform certification (e.g., UKG Pro, ADP Workforce Now, Dayforce)
Multi-state or international payroll experience
Background in change management (Prosci or similar)