Manager, Commercial Technology & Digital Solutions

Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead’s RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead’s corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.
The Position
The Manager, Commercial Technology, is a hands-on role responsible for the daily operation of commercial platforms, reporting, marketing technology, and brand websites.
The role provides technology support as the company expands into ex-U.S. regions. This includes preparing platforms, data flows, websites, reporting, and support processes for new markets while working with regional teams and local requirements. The Manager will bring selected vendor-managed work in-house through practical knowledge transfer and phased handovers.
This role is based in Pasadena, California, with an expectation to be in office 5 days a week.
Responsibilities
Websites and Marketing Technology
Coordinate updates to Corporate, HCP, patient, caregiver, and product websites, including content changes, testing, publishing, and post-release checks.
Support privacy notices, cookie consent, accessibility testing, and market-specific website requirements with Legal, Privacy, Compliance, and IT.
Support marketing automation, approved email, digital asset management, campaign tools, and their connections to CRM and customer data.
Coordinate audience files, consent and suppression checks, campaign setup, testing, deployment, and performance reporting with Marketing and vendors.
Ex-U.S. Expansion Support
Work with regional Commercial, Marketing, Medical, Legal, Compliance, Privacy, and IT teams to gather technology requirements for market entry and ongoing operations.
Configure or coordinate changes to commercial platforms, customer data, integrations, access, workflows, and dashboards for new regions.
Support the launch and ongoing operation of regional and localized websites, including content updates, analytics, consent tools, and release coordination.
Coordinate testing and issue resolution across time zones, vendors, and regional teams before and after launch.
Document region-specific configurations, data sources, operating procedures, and support contacts so new markets can be supported reliably.
Reporting and Analytics
Build, update, and troubleshoot Power BI dashboards and reports for commercial teams and leadership.
Validate reporting data against source systems and resolve recurring data quality issues with business and technical owners.
Maintain report definitions, refresh schedules, access, and documentation.
Develop reporting for new products and ex-U.S. regions, accounting for local data sources, market definitions, and regional reporting needs.
Vendor Oversight and In-House Transition
Run vendor status meetings, review backlogs and release calendars, verify completed work, and track service levels and issues.
Maintain an inventory of vendors, contracts, platforms, integrations, accounts, licenses, and vendor responsibilities.
Obtain and document company access to administrative accounts, domains, hosting, CMS tools, analytics properties, tag managers, code repositories, and data.
Work alongside vendors to learn recurring tasks, create runbooks, and confirm internal readiness before each handover.
Take over agreed activities in phases, monitor service quality, and escalate gaps promptly.
Project and Business Support
Maintain project plans, action logs, testing schedules, and communications for enhancements, website releases, campaigns, and integrations.
Coordinate user acceptance testing, document defects, follow through on fixes, and communicate release impacts.
Support technology readiness for product launches and growth in the U.S. and ex-U.S. regions.
Partner with the Executive Director of AI & Enterprise Data Management on practical automation and AI pilots, including workflow documentation, testing, and user adoption.
Train business users and internal team members on platforms, reports, and operating procedures.
Other Responsibilities
Provide backup administration for Veeva Commercial CRM, PromoMats, and MedComms, including access requests, basic configuration, testing, releases, and issue triage.
Provide backup support for ZS ZAIDYN platform and commercial data management as needed.
Maintain configuration records, release notes, runbooks, and support documentation.
Requirements
Bachelor’s degree in Computer Science, Information Systems, Life Sciences, Engineering, Business, or a related field.
5+ years of experience supporting commercial technology, analytics, marketing operations, or business systems in biotechnology, pharmaceuticals, or life sciences.
Hands-on experience administering platforms, investigating data or integration issues, coordinating releases, and supporting users.
Experience with CMS, website releases, web analytics, or marketing technology platforms.
Experience managing vendors and tracking deliverables, service levels, and costs.
Familiarity with pharmaceutical promotional review processes and digital content controls.
Strong documentation, project coordination, and communication skills.
Preferred
Experience supporting regional or international commercial technology launches.
Experience taking over operational work from an agency or technology vendor.
Working knowledge of APIs, HTML/CSS, web tagging, accessibility testing, and automation.
Experience supporting Salesforce platform for commercial capabilities.
California pay range
$120,000—$150,000 USD
Arrowhead provides competitive salaries and an excellent benefit package.
Candidates must have current, valid authorization to work in the country where this role is located.
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