Learning and Development Specialist-University Counselor Trainer

Employee Learning and Development is currently seeking a Learning and Development Specialist for University Counselor New Hire Training, who will lead group presentations and facilitate training content creation and evaluation, ensuring the consistency and accuracy of information presented.
Responsibilities:
Communicates and delivers training content to new hires and advanced trainees as scheduled.
Provides advanced skills and technical processes training as well as counseling strategy, program knowledge, policy/procedure, compliance, customer service and conversation skills training to enhance manager and employee performance.
Identifies/incorporates best practices and lessons learned into program plans.
Identifies advanced training skills needs and acts to fulfill the need.
Develops learning activities, audio-visual materials, instructor guides, and lesson plans for the classroom.
Reviews evaluations of training courses, objectives, and accomplishments. Assesses effectiveness of training as measured against business performance.
Works closely with multiple departments to ensure consistency and timely implementation of updates as necessary.
Regularly attends interdepartmental meetings and represents the Employee Learning and Development department.
Compiles, creates, validates and communicates all information in the subject area via Operations Updates and electronic communication.
Monitors trainees while in the training environment. Works with direct supervisor for any disciplinary action.
Qualifications:
Bachelor’s degree from a regionally accredited institution.
At least 1 year work experience as a GCE University Counselor or similar title.
2-3 years’ combined work experience in University Counseling and Student Services is strongly preferred.
Previous experience in creating and delivering training preferred.
An equivalent combination of education and relevant work experience and education may be substituted upon supervisor’s approval.
Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
Starting salary is $59,000 per year