Senior Account Manager

Company Description Shelby's Mcmaster is a growing organization focused on building strong, long-term relationships with its clients through attentive service and tailored solutions. The company values collaboration, transparency, and accountability, encouraging team members to take ownership of outcomes and contribute ideas. Shelby's Mcmaster operates with a flexible, remote-friendly culture that supports work-life balance while maintaining high performance standards. Team members are encouraged to develop professionally, learn new skills, and help shape processes as the organization evolves.
Role Description The Senior Account Manager is a part-time, remote role responsible for overseeing key client relationships and ensuring that client needs are met with timely, high-quality solutions. Day-to-day work includes managing a portfolio of accounts, serving as the primary point of contact, and coordinating internal resources to deliver services and projects on schedule. The Senior Account Manager will monitor account performance, analyze client feedback, identify growth opportunities, and prepare updates and reports for both clients and internal stakeholders. This role also involves resolving issues, negotiating account terms when needed, and proactively recommending improvements to enhance client satisfaction and retention. Collaboration with sales, operations, and leadership will be essential to align client expectations with organizational capabilities and goals.
Qualifications
Account management and client relationship skills, including experience managing multiple accounts and serving as a primary client contact.
Business development and negotiation abilities to identify growth opportunities, support renewals, and contribute to revenue expansion.
Project coordination and organizational skills to manage timelines, prioritize tasks, and ensure accurate follow-through on client commitments.
Analytical and reporting capabilities to interpret account performance data, prepare summaries, and recommend actionable improvements.
Strong written and verbal communication skills, with the ability to present information clearly to clients and internal teams.
Comfort with remote work, including proficiency with common digital collaboration tools and the ability to work independently.
Prior experience in a senior account management, customer success, or similar client-facing role, preferably in a B2B environment.
Relevant education in business, communications, marketing, or a related field, or equivalent professional experience.

Work arrangement
Yes