Senior Product Designer, CRM & Industries Workflows (Technology)

Team & Role
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a varied set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/
Our Industries Technology team creates industry-specific products and experiences that enable organizations to operate more efficiently, make better decisions, and deliver better outcomes to their customers. Designers on our team tackle complex workflows, uncover customer needs, and help define the next generation of intelligent, AI-native experiences. We’re seeking a designer who thrives in collaborative environments, brings deep curiosity about customer problems, and can balance systems thinking with exceptional attention to detail. Success in this role requires strong communication, a user-centered mindset, and a passion for turning complexity into clarity.
What you get to do in this role:
You get to develop innovative design solutions and world-class product experiences that transform how people work around the world
You drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles
As part of a cross-functional team, you will have the opportunity to champion your design approach, reconcile feedback from various stakeholders, and provide your input to others in a collaborative, supportive, working environment. You will also have the chance to grow your leadership skills through coaching and mentoring other team members
Preferred Qualifications:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of relevant design experience
An inspiring portfolio demonstrating end-to-end, user-centered, design solutions based on human-centered design and research data
Strong experience working with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency, usability, and accessibility as part of a larger system or product
A growth mindset, continually strengthening core skills through complex assignments and varied experience
Ability to build trusting relationships through clear and open communication
Experience participating in the complete product development lifecycle of web and/or software applications
Experience in user experience design or industry experience (corporate, software, web or agency)
For positions in this location, we offer a base pay of $128,900 - $219,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Employment type
Full-time

Work arrangement
Hybrid