Customer Service Executive

Company Description Probably’Lab& Services is a growing organization focused on delivering reliable laboratory and related support services to its clients. The company is committed to accuracy, timely service, and building long-term relationships with partners and customers. Team members work in a collaborative environment that values professionalism, integrity, and continuous improvement. Probably’Lab& Services offers opportunities to learn, grow, and contribute to service excellence in a dynamic setting.
Role Description The Customer Service Executive is a full-time, on-site role based in Bhopal. The person in this position will handle incoming customer queries, provide information about services, and resolve issues in a timely and professional manner. Daily responsibilities include responding to calls and messages, documenting interactions, coordinating with internal teams to address customer needs, and ensuring high levels of customer satisfaction. The role involves maintaining service records, sharing updates with clients, and following established procedures and quality standards. The Customer Service Executive is expected to represent the company positively, support continuous improvement of customer service processes, and contribute to a respectful and inclusive work environment.
Qualifications
Strong interpersonal skills, with the ability to communicate clearly, listen actively, and build rapport with diverse customers and colleagues.
Experience in customer support and customer service, including handling inquiries, resolving complaints, and providing accurate information.
Knowledge of customer satisfaction principles and the ability to follow up on issues to ensure a positive customer experience.
Exposure to customer service management practices, such as ticket tracking, prioritization, and escalation procedures.
Good verbal and written communication skills in English and local languages as needed.
Ability to work on-site in Bhopal, manage time effectively, and handle multiple tasks in a fast-paced environment.
Basic computer proficiency, including use of email, spreadsheets, and customer service or CRM tools.
Prior experience in a customer-facing role is preferred; a diploma or degree in any discipline is beneficial.

Work arrangement
No