Platform Engineer

It's fun to work in a company where people truly believe in what they are doing!
The Platform Engineer is a hands-on member of Neogen’s Platform Engineering team within the Software and Firmware Engineering organization. This role supports Neogen Analytics, Neogen’s SaaS platform for food safety customers, while building the shared infrastructure, automation, deployment capabilities, and self-service tools used by internal product teams and external development partners.
The Platform Engineer treats the platform as an internal product by understanding developer needs, creating reusable solutions, and establishing practical standards and paved paths for cloud infrastructure, software delivery, observability, security, and operational support.
This position balances production support and operational responsibilities with the development of platform capabilities that improve reliability, security, developer productivity, and scalability over time. As the first U.S.-based Platform Engineer, this role will also provide U.S. business-hours coverage in partnership with Platform Engineering team members located in Dublin.
Essential Duties and ResponsibilitiesCloud Infrastructure and Platform Engineering
Build, maintain, and improve shared AWS infrastructure supporting Neogen Analytics and related platform services.
Develop and maintain reusable Terraform modules and infrastructure-as-code patterns.
Build platform capabilities that enable software teams and development partners to provision and manage approved infrastructure efficiently.
Develop self-service solutions for environments, access, onboarding, and other recurring platform needs.
Establish appropriate technical guardrails that balance developer autonomy with security, reliability, and operational requirements.
Support cost-efficient operation of cloud infrastructure and identify opportunities to improve cloud resource utilization.
Document reusable infrastructure patterns and support adoption across R&D teams.
CI/CD and Software Delivery
Build and maintain CI/CD templates, deployment automation, and reusable release workflows.
Support software engineering teams and development partners in implementing reliable and consistent delivery practices.
Improve deployment processes through automation, standardization, and reusable platform capabilities.
Integrate automated security, validation, and quality checks into software delivery workflows.
Troubleshoot pipeline, deployment, and release issues.
Contribute to platform standards and recommended delivery patterns.
Observability and Reliability
Implement and maintain monitoring, logging, alerting, and observability capabilities using tools such as Grafana and Prometheus.
Develop operational dashboards and alerts that provide meaningful insight into system health and performance.
Improve platform resilience through automation, testing, monitoring, and operational improvements.
Create and maintain operational runbooks and troubleshooting documentation.
Identify recurring operational issues and develop automated or systemic solutions to reduce manual effort.
Support continuous improvement of platform availability, reliability, and operational readiness.
Production Support and Incident Response
Provide production support for Neogen Analytics and associated platform services.
Participate in incident response, investigation, troubleshooting, resolution, and follow-up activities.
Participate in on-call coverage as required.
Perform root-cause analysis for platform and infrastructure incidents and contribute to corrective and preventive actions.
Partner with software engineering teams and development partners to resolve complex production issues.
Help improve incident response processes, operational documentation, and platform resilience based on lessons learned from production events.
Security and Compliance
Implement and maintain secrets-management practices and least-privilege identity and access controls.
Support secure configuration of AWS infrastructure and platform services.
Integrate automated security scanning and related controls into development and deployment workflows.
Maintain applicable SOC 2 controls for platform systems.
Produce technical evidence required for SOC 2 audits and support internal and external audit activities.
Partner with Security, Quality, Engineering, and other stakeholders to address platform security findings and control requirements.
Support vulnerability management and remediation activities.
Developer Experience and Self-Service
Work with internal product teams and external development partners to understand infrastructure and software-delivery needs.
Develop reusable platform capabilities that reduce repetitive engineering work and improve developer productivity.
Create clear documentation and onboarding resources for platform services, standards, and supported patterns.
Support teams adopting platform tools and recommended engineering practices.
Identify opportunities to simplify developer workflows while maintaining appropriate security and operational controls.
Promote practical standardization and reusable solutions across software development teams.
Cross-Functional Collaboration
Collaborate closely with Software Engineering, Firmware Engineering, Product teams, Security, Quality, and external development partners.
Work with Platform Engineering colleagues across U.S. and European time zones.
Participate in platform roadmap planning and delivery.
Communicate technical risks, operational issues, recommendations, and trade-offs clearly to technical stakeholders.
Contribute to technical standards and continuous improvement across the Software and Firmware Engineering organization.
Perform other duties as assigned.
Basic Qualifications
Three or more years of professional experience in platform engineering, DevOps, site reliability engineering, cloud infrastructure, or a related technical field.
Hands-on experience building and operating infrastructure within Amazon Web Services.
Experience working with AWS SDKs or APIs.
Experience with Docker.
Experience deploying or operating workloads using AWS ECS.
Experience using Terraform for infrastructure as code.
Experience using Git-based source-control platforms such as GitHub, GitLab, or Azure Repos.
Experience developing or maintaining CI/CD pipelines and release automation.
Scripting experience using Python, Bash, PowerShell, or a similar language.
Linux administration experience.
Working knowledge of networking concepts including VPCs, subnets, security groups, routing, and DNS.
Experience with monitoring, logging, and alerting technologies.
Experience with observability tools or frameworks such as Grafana and Prometheus.
Experience implementing or supporting secrets management and identity and access controls.
Experience with automated security scanning or security controls within software-delivery workflows.
Strong troubleshooting and problem-solving skills.
Ability to create clear technical documentation and communicate effectively with engineering teams and stakeholders.
Ability to participate in production support and on-call responsibilities.
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline, or equivalent practical experience.
Experience with Kubernetes.
Certified Kubernetes Application Developer (CKAD) or Certified Kubernetes Administrator (CKA) certification.
Experience with Azure DevOps, including Azure Pipelines, Test Plans, or Boards.
Experience with vulnerability-management or application-security tools such as Snyk or Checkmarx.
Experience supporting hybrid-cloud or on-premises infrastructure.
Experience with Ansible, Puppet, Chef, or similar configuration-management tools.
Understanding of microservice architectures and REST APIs.
Experience supporting SOC 2, ISO 27001, or similar compliance programs.
Experience developing internal developer platforms or self-service engineering capabilities.
Experience supporting SaaS applications in production environments.
Experience working with geographically distributed engineering teams or external development partners.
Knowledge, Skills, and Abilities
Strong hands-on cloud and infrastructure engineering skills.
Ability to troubleshoot complex infrastructure, deployment, networking, and production issues.
Strong automation mindset with the ability to identify and eliminate repetitive operational work.
Ability to balance reliability, security, developer experience, cost, and operational requirements.
Strong understanding of infrastructure-as-code and automated software-delivery practices.
Ability to develop reusable