Head of Customer Success

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Customer Success based in Canada.
We are seeking an experienced customer success leader to oversee a global Customer Success, Implementation, and Support function within a growing enterprise SaaS environment. In this senior leadership role, you will own strategic customer relationships, retention performance, customer advocacy, and the voice of the customer across the business. You will lead and develop a team of 10 professionals while establishing scalable processes that support continued growth. Working closely with executive leadership, Product, Engineering, and commercial teams, you will translate customer insights into meaningful business and product improvements. You will also drive customer retention, strengthen operational performance, and help deliver successful enterprise implementations across global markets. This remote opportunity offers significant influence over company strategy, customer experience, and the future direction of the product.

Employment type
Full-time

Work arrangement
Yes