Senior Vice President of Client Relations

Role Description The Senior Vice President of Client Relations is a full-time, remote leadership role responsible for overseeing strategic relationships with key clients and ensuring high levels of client satisfaction and retention. This role involves directing account management teams, setting client engagement strategies, and aligning services with client business goals. The SVP will regularly review performance metrics, lead executive-level client meetings, address escalations, and develop initiatives that enhance the overall client experience. Additional responsibilities include collaborating with internal stakeholders on pricing, contract terms, and financial performance, identifying opportunities for growth within existing accounts, and contributing to overall business strategy. The role requires consistent communication with senior leadership, coaching and mentoring client-facing teams, and promoting a culture of responsiveness and service excellence.
Qualifications
Demonstrated expertise in Business Relationship Management and Client Relations, with a track record of building and sustaining strategic, long-term partnerships.
Experience driving Customer Satisfaction initiatives and leading Account Management efforts across multiple complex client portfolios.
Solid understanding of Finance as it relates to pricing, profitability, forecasting, and contract negotiations for client accounts.
Proven leadership experience in senior-level client-facing roles, including managing and developing high-performing teams in a remote environment.
Strong analytical, communication, and negotiation skills, with the ability to present to executive stakeholders and influence decision-making.
Ability to work effectively across functions (operations, sales, product, finance) to align client strategies with organizational goals.
Bachelor’s degree in Business, Finance, Management, or a related field; an advanced degree (MBA or similar) is beneficial.
Experience working in complex, fast-paced organizations and familiarity with CRM tools, client reporting dashboards, and data-driven performance management.

Work arrangement
Yes