Customer service engineer and business oprations

Company Description Napino Auto & Electronics Limited, located in IMT Manesar, Gurgaon, is an established electrical and electronic manufacturing company serving the automotive and related sectors. With operations based out of Delhi, India, the organization focuses on delivering reliable, high-quality electronic components and solutions. The company emphasizes efficient manufacturing processes, robust engineering practices, and strong customer relationships. Team members work in a dynamic environment that supports continuous improvement, technical growth, and operational excellence. Napino offers opportunities to contribute directly to product quality, customer satisfaction, and business performance.
Role Description This is a full-time, on-site role for a Customer Service Engineer and Business Operations professional based in Delhi, India. The role involves handling customer support queries, coordinating field service visits, and providing technical assistance for installed products. Daily responsibilities include diagnosing and troubleshooting product issues, documenting cases, and ensuring timely resolution to maintain high customer satisfaction. The position also supports business operations by preparing service reports, tracking service metrics, coordinating with internal teams such as production, quality, and logistics, and assisting in process improvements. The role requires close interaction with customers, clear communication of technical information, and proactive follow-up to ensure smooth service delivery and operational efficiency.
Qualifications
Candidates should possess skills in Customer Satisfaction and Customer Support to manage inquiries effectively and maintain strong client relationships.
Candidates should possess Field Service and Technical Support skills to perform on-site visits, provide product guidance, and resolve technical issues.
Candidates should possess Troubleshooting skills to systematically identify, analyze, and fix product or system-related problems.
Relevant skills such as strong communication, documentation, and interpersonal abilities to work with customers and cross-functional teams.
Ability to interpret technical manuals, basic electrical/electronic concepts, and use diagnostic tools; prior experience in manufacturing or automotive electronics is an advantage.
Organizational and time-management skills to handle multiple service requests and operational tasks efficiently.
Diploma or degree in Engineering (Electrical, Electronics, or related field) or equivalent technical education preferred.

Work arrangement
No