Customer Experience Representative

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Customer Experience Representative
**The work shift is between 4AM and 6PM.
Role & Responsibility
Provides timely assistance and resolutions to customer inquiries and issues
Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
Manages customer cases and service requests efficiently, documenting interactions accurately
Identifies and mitigates potential issues to ensure a seamless customer experience
Assists customers in tracking their shipments and providing real-time updates
Performs other duties as assigned
Minimum Education
Secondary education or equivalent
Minimum Experience
• At least one (1) year of relevant work experience in customer service and interaction
• For Associate level, prior experience is not required
Knowledge, Skills and Abilities
• Fluency in English and local language, especially if English is not your first language
• Strong problem-solving skills
• Good written & verbal communication
Job Posting End Date:
2026-10-31