Technical Service Engineer

Company Description Underground Magnetics, Inc. designs, engineers, and sells HDD locating systems that support horizontal directional drilling and trenchless technologies. The company focuses on delivering solutions that are simple to operate, powerful in performance, and cost-effective for customers in the construction and utility sectors. Its technology helps improve accuracy, safety, and productivity for drilling operations. Team members have the opportunity to work with specialized equipment and contribute to innovation in underground locating systems.
Role Description The Technical Service Engineer role is a full-time, on-site position based in Faridabad. The person in this role will provide technical services and support for HDD locating systems, including installation assistance, configuration, maintenance, and repair. Daily activities include diagnosing and troubleshooting equipment and software issues, performing analytical evaluations of system performance, and documenting service cases. The Technical Service Engineer will communicate with customers and internal teams to resolve technical problems, provide training and guidance on proper use of products, and support continuous improvement of service processes. The role may also involve occasional visits to customer sites, preparation of technical reports, and collaboration with engineering and sales teams.
Qualifications
Candidates should possess strong Technical Services and Technical Support skills for equipment installation, maintenance, and customer assistance.
Candidates should possess solid Troubleshooting and Analytical Skills to diagnose faults, interpret data, and recommend effective solutions.
Candidates should possess clear and professional Communication skills to interact with customers, prepare documentation, and coordinate with internal teams.
Relevant technical education such as a diploma or degree in Electronics, Electrical, Mechanical, or related engineering field.
Experience working with industrial or field equipment; exposure to HDD, trenchless, or construction technologies is an advantage.
Ability to read and interpret technical manuals, schematics, and service documentation.
Strong customer service orientation, attention to detail, and ability to work independently on-site.
Willingness to travel to customer locations as needed and adhere to safety standards.

Work arrangement
No