Product Manager (Public Safety Software) - Remote

CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations - from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact.
What We’re About
At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.
Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.
Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.
Join us and help build the tools that power real-life heroes. Together, we make a difference.
The Opportunity
We're seeking a strategic and execution-oriented Product Manager to drive the evolution of our public safety software portfolio. In this role, you'll own the product vision and roadmap for mission-critical solutions used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. You'll balance user needs, business objectives, and technical feasibility to deliver products that directly impact community safety.
This is a high-impact role where you'll collaborate with engineering, design, sales, and customer success teams to shape products that our customers depend on in life-or-death situations.
What You'll Do
Product Strategy & Vision:
Define and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needs
Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategy
Establish success metrics and KPIs to measure product performance, adoption, and business impact
Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
Execution & Delivery
Collaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteria
Make data-driven prioritization decisions, balancing feature development, technical debt, and operational improvements
Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
Lead sprint planning, backlog grooming, and release planning activities with development teams
Go-to-Market & Customer Engagement
Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releases
Define pricing strategies and packaging that maximize customer value and business profitability
Present product demos and roadmaps at customer meetings, trade shows, and industry conferences
Gather customer feedback through on-site visits, user interviews, and advisory board sessions
Serve as the voice of the customer internally, advocating for user needs in product decisions
Cross-Functional Collaboration
Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
Coordinate with third-party partners and technology vendors to integrate complementary solutions
Provide product training and enablement to internal teams and customers
Participate in RFP responses and strategic customer engagements
Required Qualifications
What You'll Bring
3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
Bachelor degree in Business, Computer Science, Engineering, or related field (or equivalent practical experience)
Demonstrated success owning and delivering products from concept through launch
Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
Excellent written and verbal communication skills, with ability to influence stakeholders at all levels
Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
Ability to travel up to 40% for customer visits, conferences, and team meetings
Preferred Qualifications
Experience with public safety, emergency services, or government technology solutions
Technical background or ability to understand complex system architectures and APIs
Familiarity with CAD (Computer-Aided Dispatch), or Mobile systems
Experience managing products in highly regulated or compliance-driven industries
MBA or advanced degree
Key Competencies
Customer-Centric Thinking: Deep empathy for users and ability to translate needs into product solutions
Strategic Vision: Can see the big picture while managing tactical execution
Technical Acumen: Comfortable discussing technical concepts with engineering teams
Data-Driven Decision Making: Uses analytics and metrics to guide prioritization
Stakeholder Management: Builds consensus and navigates competing priorities effectively
Execution Excellence: Delivers results in fast-paced, dynamic environments
Communication: Articulates complex ideas clearly to diverse audiences
CJIS Clearance
A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.

Work arrangement
Yes