Associate, Studio Experience - UK Studio

ABOUT THE ROLE
Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.
Your Daily Impact at Peloton
Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio
Appropriately address member feedback and queries in person,or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism
Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues
Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions
Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists.
Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation
Provide studio tours to members participating in live class experiences
Create and prepare swag bags and assist with surprise & delight moments
Assist in post class meet & greets; taking, uploading and sending photos to guests and members
Celebrate member moments such as birthdays or milestones.
Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack.
Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
Working cohesively with other studio departments to ensure a streamlined production experience
Maintain product knowledge and keep updated about the brand
Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings.
YOU BRING TO PELOTON
Must have experience in customer service/hospitality industry
Preferably interested in health, fitness, and/or sports
Must be reliable, professional, energetic, friendly, and computer literate
Must be friendly and outgoing
Ability to effectively communicate in person, via email, and via phone
Must have a friendly and professional phone and email etiquette
Must have excellent communication skills
Able to prioritize and multi-task within a fast-paced environment
Must be willing to initiate tasks and perform duties without direction
Must have outstanding customer service and problem-solving skills
Must have a positive, can-do mentality
Ability to work in a fast-paced environment
Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business
Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday
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ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal e