Sales Specialist

JOB DESCRIPTION – SALES ENGINEER
COMPANY: SGF FAB INDUSTRIES
LOCATION: BANGALORE, KARNATAKA DEPARTMENT: SALES & SERVICE REPORTING TO: CEO /MD
WEBSITE: WWW.SGFFAB.COM
ABOUT US:
SGF Fab Industries is a family business venture, which was established at Bengaluru, Karnataka in the year 1993. We are manufacturers of Industrial Cranes, Heavy Material Handling Equipment, Pre-Engineered
Buildings, Industrial Turnkey projects and Specialised Industrial Fabrications. Our products are well acclaimed in the market over the years for their quality, safety, assured standards and high reliability with competitive
pricing. We produce our entire range of products and solutions with the highest-grade materials, which are sourced by us from our authentic, perennial, prime, reputed and trusted market vendors and partners. The wide array of products manufactured and supplied by us comprise of Single Girder EOT Crane, Double Girder EOT Crane, Gantry Cranes, Jib Cranes, Underslung Cranes, Light Crane Systems, Material Handling Cage Lifts,
Over Head Traveling Type Lifts, Metal Transfer Trolleys, Transfer cars for all applications, Industrial Hoists, & other industrial MHEs. We also provide services of complete manufacture and industrial Turnkey Solutions with PEB’s, Storage Solutions, AMC’s and spares of any cranes, Industrial Structures, General Fabrications, Specialized Fabrications and Installation and AMC Works. Beside standardised products, we also offer these products in customised form to our clients as per their specific requirement, application and demands in toughest environments. Our entire product range is stringently tested going through numerous strict tests under the supervision of our experienced quality controllers and third-party quality auditors from end to end.
POSITION OVERVIEW:
We are looking for a dynamic Sales & Service Engineer to drive business growth and provide after-sales
technical support in terms of AMC, Spares and Service sales for our Cranes, Material Handling Equipment, and Industrial fabrication & Turnkey projects, Storage solutions. The ideal candidate should have a strong technical background, excellent communication skills, Strong Solution providing skill and the ability to build and maintain and retain long-term customer relationships. This role involves business development, site and field work,
client visits, solution providing, servicing, project coordination, and service sales, spares sales support to ensure customer satisfaction and repeat business.
KEY RESPONSIBILITIES:
A. SALES & BUSINESS DEVELOPMENT
§ Identify and develop new business opportunities in Cranes, M.H.E, Storage Solutions, Pre-Engineered Buildings, Industrial Turnkey projects and Industrial Specialized fabrications.
§ Generate enquiries, prepare quotations in coordination with sales, costing and design team and follow up with clients to close deals with strong follow ups and planning weekly, monthly and quarterly targets.
§ Conduct technical presentations, seminars and product demonstrations for customers.
§ Maintain strong client relationships to achieve repeat orders and referrals and create and maintain good will.
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Assist management in preparing sales forecasts, reports, and market analysis.
§ Negotiate terms of contracts, pricing, delivery and payment conditions.
§ Explore and create new marketing and business development strategies to spread and generate more business across all region and sectors.
B. CUSTOMER SERVICE & SUPPORT
§ Provide pre-sales support with visit and solution providing and post-sales technical support to customers.
§ Strong Technical knowledge of all products and solutions.
§ Commercial & other conditions with Inco-terms knowledge mandatory.
§ Coordinate with design, production, costing and service teams for timely project execution and after sales support and ensure P.O to Handover end to end coordination with customer being one point of contact for the customer handled.
§ Attend to customer complaints, troubleshoot issues, ensure quick resolution and coordination with fellow teams in the company.
§ Conduct site visits for installation, testing, commissioning, and maintenance progress and parallel ensuring timely payment as per mutually agreed T&C’s.
§ Maintain service records and ensure customer satisfaction through prompt responses and coordination with service team.
COORDINATION & DOCUMENTATION
§ Work closely with internal teams to ensure order execution as per customer specifications & LOI/ P.O.
§ Knowledge of Vendor documentation and Vendor Registration.
§ Knowledge of PQR and tender docs and strong sense of Technical Specs knowledge with makes of bought out items and Scope of work.
§ Ensure detailed and clear order review is generated with all supporting documents and shared with all internal concerned teams, people and management. With clear pints and responsibilities to deliver the order and execution at every step.
§ Generate Cross business and leads for AMC, Spares, Service sales, PEB, Storage Solutions etc.,
§ Maintain records of sales orders, service calls, and customer interactions.
§ Ensure Appreciation letters and Performance letters are mandatorily taken after completion of warranty period The same shall be passed on and circulated to internal teams for record purposes.
§ Assist in preparing service reports, warranty claims, and maintenance contracts.
§ Support in collection of payments and ensuring adherence to commercial terms.
§ ABG and PBG’s to be given and collected as per P.O and mutually agreed Terms & Conditions.
QUALIFICATIONS & SKILLS:
§ Diploma / B.E. / B.Tech. in Mechanical / Electrical Engineering.
§ 1–3 years of experience in sales, service, or technical support (preferably in Cranes, MHE, PEB, Storage or industrial equipment).
§ Strong understanding of material handling equipment, structural fabrication, PEB’s, Storage Solutions and crane systems.
§ Excellent solution providing, communication, presentation, and negotiation skills.
§ Proficiency in MS Office and CRM/ERP systems.
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Ability to read and understand technical drawings and specifications with bought out item makes and scope of work.
§ Willingness to travel extensively for client visits, installations, and service calls.
§ Field Visits and independent leads generating skills.
KEY COMPETENCIES:
§ Customer-focused with strong relationship management skills.
§ Technical aptitude with problem-solving ability.
§ Strong commercial acumen and sales orientation.
§ Strong planning focused and target driven and target achieving skills.
§ Ability to work independently and handle multiple projects.
§ Commitment to timely service and customer satisfaction in all sense.
WHY JOIN US:
§ Work with a leading and trusted name in the crane and heavy engineering industry since 1993.
§ Gain exposure to diverse industrial sectors and cutting-edge engineering solutions.
§ Be part of a dynamic team that values innovation, integrity, and accountability.
§ Opportunity to grow professionally through real-time project exposure and continuous learning.
§ Enjoy a performance-driven, safety-focused work culture that rewards dedication and excellence.
§ Competitive compensation with growth opportunities based on merit and performance.
culture.

Work arrangement
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