Clinic Administration

1. Patient care
Greeting customer with service behavior
Assist patient for body’s weight measurement before and post dialysis treatment
Coordinate with others department
Clinic and patient document preparation
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Assist nurse for Patient Laboratory coordination
Assist Nephrologist when visit patient
2. Administration and Documentation
Check patient visit slip and record patient Dialysis payment to system and document
Coordinate with Finance department about payment record daily
Record patient reimbursement information to online system
Record Patient information to nephrology society of Thailand system
Summarise daily revenue and patient volume and submit to Finance department or assigned person on time
Manage daily and monthly inventory stock and report to Head nurse
Summarise used volume of medical supply and equipment daily
Manage office supplies stock and place orders
Prepare regular reports on expenses and office budgets
Maintain and update company databases
3. Communication and service
Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response.
Assist nurse for checking patient schedule, patient location and identify patient reimbursement category
Communicates and coordinates effectively with multidisciplinary team.
Provide service to patient and family with quality of care.
Demonstrates willingness to take a good care of patient and family
Provide excellent service
Complies with accepted dress code.
Maintains a professional image among colleagues and to the public.
4. Quality and safety
Performs activities as safety standard
Follow Infection control policy
Report all incident and customer feedback to nurse.
Demonstrates willingness to initiate or participate in unit quality activities for safety culture.