IT Support Engineer

We are hiring an experienced IT Support Engineer to manage day-to-day IT operations, including hardware/software troubleshooting, networking, Microsoft 365, firewall monitoring, vendor coordination, and system administration. The candidate should be proactive, responsible, and able to deliver timely support to end-users.
Responsibilities:
Networking Support: Troubleshoot LAN/WAN issues and ensure network uptime. Manage network devices such as switches, routers, and access points. Monitor network performance and identify improvement areas.
Technical Support & Troubleshooting: Provide end-user technical support; diagnose and resolve hardware, software, and connectivity issues; and guide junior IT staff when required.
Hardware Support: Install, configure, and troubleshoot desktops, laptops, printers, biometric devices, and other IT peripherals; diagnose and resolve hardware failures or performance issues; coordinate for repair or replacement of defective equipment.
Microsoft 365 Management: Manage user accounts, licenses, and security settings in Microsoft 365. Provide support for Outlook, Teams, SharePoint, and OneDrive. Ensure data backups and compliance with organizational policies.
System Administration: Install, configure, and maintain operating systems, virtualization platforms, antivirus, and server applications; manage Active Directory, DNS, and network configurations; and lead or assist in system upgrades, server migrations, and software deployments.
Vendor Interaction & Procurement: Coordinate with vendors for hardware purchase, repairs, and AMC services. Evaluate vendor quotations and ensure timely delivery of IT goods and services. Maintain records of vendor interactions and purchase approvals.
Firewall & Security Management: Monitor and manage firewall rules, logs, and security alerts. Assist in implementing security policies and ensuring safe network access. Respond to security incidents and escalate when needed.
Documentation & Reporting: Maintain accurate documentation of IT assets, network diagrams, user guides, configurations, and procedures. Prepare monthly reports on hardware and network audits. Update issue logs, ticket resolutions, and maintenance records.
Audits & Compliance: Conduct monthly hardware and networking audits. Ensure adherence to IT policies and suggest improvements. Track hardware inventory and update the asset management system.
Training and Mentoring: Providing training and mentoring to junior IT staff, and keeping up-to-date with the latest trends and technologies in the IT industry.
Security Management: Ensuring that IT systems and data are secure from cyber threats, including implementing security policies, monitoring access controls, and performing security audits.
Communication: Communicating effectively with end-users, IT staff, and management to provide updates on ongoing projects and resolve IT issues in a timely and professional manner.
Ticketing System Management: Track, update, and manage issues using ticketing tools, and escalate unresolved cases to senior teams as needed.
Skills & Qualifications
Educational Background: Diploma/Degree in Information Technology, Computer Science, or equivalent IT qualification.
Operating Systems: Hands-on experience with Ubuntu, Microsoft Windows OS and Mac OS.
Networking: LAN/WAN troubleshooting, switches/routers/APs management, network performance monitoring.
Technical Support: End-user support for hardware, software, and connectivity issues.
Hardware: Desktop/laptop/printer/biometric installation and troubleshooting.
Microsoft 365: User & license management, Outlook, Teams, SharePoint, OneDrive support.
System Administration: Windows/Linux, AD, DNS, virtualization, system upgrades & migrations.
Firewall & Security: Firewall rule/log monitoring, incident response, security policy adherence.
Vendor Management: Purchase coordination, AMC handling, quotation evaluation.
Documentation: IT asset documentation, SOPs, network diagrams, and reporting.
Audits & Compliance: Hardware/network audits, asset inventory tracking.
Ticketing Tools: Experience with IT ticketing tools.
Soft Skills: Self-motivated, service-minded, good interpersonal skills, excellent time management.
Communication: Strong written and verbal communication skills; ability to communicate effectively with teams and users.
Teamwork: Strong team player with ability to collaborate with peers.
Adaptability: Ability to adapt quickly in a dynamic technology environment.
Work Flexibility: Willingness to work on non-working days when required for maintenance tasks.
Apply now to know more about this opportunity!!

Work arrangement
No