Product Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.
What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
Product Engineer serves as the central technical resource collaborating with engineering, manufacturing, technical support, installation, quality, marketing, part supply chain and field as the product(s) move through the Product Life Cycle. This role will coordinate and work directly with the aforementioned teams to incorporate beneficial serviceability, part supportability and service business practice improvements into product serviceability.
Job Scope
Influence Product Service Life Cycle (SLC) contributes features that will optimize KLA’s service business: retrofit, calibrations/diagnostics, Cost of Service, reliability, PM optimization, Intellectual Property (IP) protection.
Build solid expertise in overall system operation, system integration and system calibrations/diagnostics.
Spares obsolescence risk analysis and coordination with Spares Planning team to build and execute initiatives that mitigate Service supply chain risk, including closing known issues and collaboration with KLAS Engineering/Sustaining Engineering and Operation team
Support FCO, Tech Talk, Service Bulletin, and Best-Known Method (BKM) deployment activities
Lead FRU and Sub-FRU enablement initiatives to improve serviceability, reduce downtime, and simplify field repairs.
Develop and maintain service kits, installation packages and associated documentation required for field implementation.
Hands-on work for integration of Alpha/Beta systems/retrofits, including performing serviceability validation.
Able to step sustain product's critical customer issues, analyze data from various sources, and work with Engineering to provide a detailed plan of action (POA).
Demonstrate learning and knowledge across the Product Support Organization through training classes, individual coaching, documents, and updating other knowledge capture tools.
Contribute to the service alert meeting and POA development. Capture and document BKM and other improvements into knowledge databases or systems.
Perform detailed analysis to resolve a wide range of issues in creative as well as practical ways to drive standardization
Service readiness review presentation and support PLC phase exits
Ability to travel domestic & foreign up to 25%
Minimum Qualifications
Bachelor’s or master’s degree required in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering or related field
Looking for highly motivated individuals with hands-on experience designing, building, documenting and/or solving problems with electro/mechanical assemblies. ·
Results-oriented and driven to excel
Excellent oral and written communication skills
Ability to work efficiently in multidisciplinary, multicultural teams
Preferred Qualifications
Capital Equipment experience supporting semiconductor capital equipment, automation systems, robotics, handlers, EFEMs, load ports or related products
Experience with LabVIEW SW, data acquisition systems, precision sensors (accelerometers, displacement, temperature, interferometers)
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.