Virtual Assistant / CSR – Housecall Pro (HVAC)

About the role
Talentige is hiring a Virtual Assistant / Customer Service Representative with solid Housecall Pro experience. You'll be the main point of contact for customers of a growing US-based HVAC company, keep the schedule full, and make sure technicians always know where to go next. This is a fully remote, full-time, long-term position.
Why join
Steady, long-term, full-time remote work
Your calls and follow-ups directly turn into booked jobs
A small team with direct access to the business owner
Your day-to-day
Answer inbound calls, texts, and web leads, and schedule service appointments
Set up and manage customers, jobs, and schedules in Housecall Pro
Dispatch technicians and keep customers updated on arrival windows
Pass urgent and emergency AC calls to the on-call technician
Follow up on pending estimates and unpaid invoices
Schedule maintenance tune-ups and support recurring maintenance customers
Request reviews from satisfied customers
Keep CRM records, notes, and job statuses accurate and up to date
Must-haves
Proven hands-on Housecall Pro experience (required), including booking, dispatching, estimates, and invoicing
Fluent, clear English and confidence on the phone with US homeowners
Availability during US Eastern Time business hours
Reliable high-speed internet with a backup connection, a quiet workspace, and a quality headset
Strong organization and a calm, professional manner during busy periods
Nice to have
Experience in HVAC or another home-services business
Familiarity with ServiceTitan or Jobber
Sales or booking experience, especially converting calls into booked jobs
Spanish
Compensation: 1,300 USD per month, full-time

Work arrangement
Yes