Terminal Deployment Specialist

Description:
We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.
We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.
Our mission is to give companies the tools they need to change the future of their business.
Requirements:
This role involves the merchant backend boarding, terminal programming and deployment, payment gateway configuration, and customer service of Payarc's merchant customers. This position directly supports the Client On-Boarding Manager and the executive team. This position will perform customer service activities for merchant clients including merchant boarding, terminal building, client communication, troubleshooting technical issues, along with assisting other customer service functions and general support activities.
Responsibilities
Board approved merchants in proprietary software application including pricing profiles and reserves utilizing rules-based case studies
Program various payment terminals and perform test transactions for customers to be able to accept payments for their business by creating a method for the merchant to accept credit cards
Program gateway profiles to enable merchants to accept credit cards through a card not present method using their knowledge of the business to determine the correct program
Troubleshoot technical issues by researching issues using the expertise learned during training, and not only determining the root cause of the issue, but be able to solve the issues independently
Provide remote technical customer service to existing clients over the phone and email as necessary
Individually be able to analyze an account and determine the best way for them to process sales
Ability to manage over a dozen software applications and be able to analyze potential issues and solve for client solutions
Collaborate with new merchants during the deployment process, providing virtual assistance and training to ensure they are comfortable with all cards accepting Payarc systems. Focus on guiding them through installation and setup, ensuring a thorough understanding of their selected equipment and its role in their business operations
Create case studies based on new technical issues that arise with Payarc equipment
Other duties as assigned
Required Qualifications
6 months of relevant experience
Extremely detail oriented
Ability to multi-task
Highly proficient verbal and written communication skills
Advanced computer skills and proficient in Microsoft Office
Strong technical aptitude or willingness to learn
Strong interpersonal skills for interacting effectively with key internal and external contacts
Judgment and resourcefulness to solve problems independently
High school diploma or equivalency
Preferred Qualifications
Bachelor’s degree preferred
Equal Opportunity Employer
PM22

Work arrangement
Yes