Customer Service Representative

About
Titan Technology is an AI marketing technology company specializing in performance-driven marketing solutions that fuel global business growth. The company leverages technology and data-driven strategies to help businesses optimize marketing performance and achieve their growth objectives.
Role Overview
Titan Technology is seeking 3–5 Customer Service Representatives based in the Philippines to support customer inquiries and provide a positive customer experience. The ideal candidates have strong written English skills, good attention to detail, and the ability to communicate professionally with customers while following US Pacific Time working hours.
Key Responsibilities
Respond to customer inquiries through written communication channels, such as email, live chat, and other customer support platforms.
Provide accurate, timely, and professional responses to customer questions and concerns.
Assist customers with product or service information, basic troubleshooting, and issue resolution.
Record customer interactions, update customer information, and maintain accurate support records.
Escalate complex or unresolved issues to the appropriate internal teams when necessary.
Follow established customer service procedures, communication guidelines, and service quality standards.
Collaborate with internal teams to improve customer satisfaction and service efficiency.
Handle customer information responsibly and maintain confidentiality.
Requirements
Based in the Philippines.
Good English reading and writing skills, with the ability to communicate clearly and professionally in written English.
Strong attention to detail, problem-solving skills, and a customer-oriented mindset.
Responsible, patient, organized, and able to manage customer inquiries efficiently.
Comfortable using computers, email, online communication tools, and customer support systems.
Able to work independently and collaboratively in a team environment.
Willing and able to work overnight hours in the Philippines in accordance with US Pacific Time.
Working Schedule
US working hours: 10:00 AM – 7:00 PM, California time.
Philippines working hours: Approximately 1:00 AM – 10:00 AM during US daylight saving time, or 2:00 AM – 11:00 AM during US standard time, on the following calendar day.
Candidates must be comfortable following the US-based working schedule.
Actual Philippine working hours will adjust according to the US daylight saving time schedule.

Work arrangement
Yes