Team Lead

Role Description The Team Lead role is a full-time, on-site position based in Vadodara. The Team Lead will oversee a group of associates, manage daily workflows, and ensure service levels and performance targets are met. This role includes monitoring operational metrics, assigning tasks, and providing guidance and support to team members. The Team Lead will handle escalations, review quality of work, and implement process improvements to enhance efficiency and seller experience. Responsibilities also include coaching and mentoring team members, conducting performance reviews, and collaborating with cross-functional stakeholders to align team objectives with business goals.
Qualifications
Demonstrated leadership abilities, including team management, performance coaching, and conflict resolution.
Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and levels.
Experience in operations, customer service, or marketplace support, preferably in a high-volume or fast-paced environment.
Analytical skills with the ability to interpret data, identify trends, and recommend process improvements.
Proficiency with common office and collaboration tools; familiarity with CRM or workflow management systems is an advantage.
Ability to prioritize tasks, manage time effectively, and maintain accuracy under pressure.
Bachelor’s degree in business, management, or a related field, or equivalent practical experience.
Flexibility to work in shifts as required by business operations and openness to continuous learning.

Work arrangement
No