Telesales Team Manager - Belfast

About the role
Salary: £40-45k DOE, & OTB of £17,250
This role requires Belfast-based candidates to be office-based.
We have an exciting opportunity for a Telesales Manager to join our team. In this role, you’ll lead, coach, and inspire a high-performing team of telesales consultants focused on winning new business while also building strong, lasting relationships through account management. We’re looking for a hands-on leader who thrives in a fast-paced environment, motivates through integrity and emotional intelligence, and consistently drives performance against ambitious sales targets.
Key Responsibilities
Lead, motivate, and develop a team of telesales consultants to achieve and exceed monthly revenue and KPI targets.
Drive new customer acquisition through proactive contact strategies.
Support consultants in account management, ensuring existing clients receive world-class service and maximising upsell/cross-sell opportunities.
Deliver structured coaching, call listening, and regular 1:1s to improve skills, confidence, and results.
Analyse performance data to identify opportunities, celebrate success, and address areas for improvement.
Create a positive, high-energy team culture that values collaboration, development, and achievement.
Ensure compliance and call quality standards are consistently met to deliver exceptional customer experiences.
What we’re looking for
Proven success as a high-performing Sales Manager, ideally in a telesales or B2B environment.
Strong background in new business development and account management.
Experience managing and motivating remote or office-based sales teams.
Excellent communication, coaching, and leadership skills with high levels of emotional intelligence.
Data-driven mindset with the ability to translate insights into actions that drive performance.
Energetic, inspirational, and resilient leader who thrives in a target-driven environment.

Employment type
Full-time

Work arrangement
No