Information Technology Operations Manager

Company Description Shree Garud IT Solutions Pvt. Ltd., founded in October 2019, is an IT services company based in Gurugram, India, focused on increasing corporate productivity through technology. The organization provides end-to-end information technology solutions, including professional installation, outsourcing, and implementation services. In response to evolving client needs, the company has expanded its offerings to include comprehensive hosted and cloud-based solutions. Shree Garud IT Solutions aims to be a single, reliable partner for businesses seeking scalable and efficient IT infrastructure and support.
Role Description The Information Technology Operations Manager is a full-time, on-site role based in Gurugram. This position oversees day-to-day IT operations, including infrastructure management, system monitoring, and coordination of technical support across the organization. The role involves managing IT service delivery, ensuring adherence to IT policies and standards, and maintaining system availability, performance, and security. The IT Operations Manager will lead and mentor IT staff, manage vendor relationships, and support continuous improvement initiatives in IT processes. The individual will also collaborate with leadership and business stakeholders to align IT operations with organizational goals and upcoming projects.
Qualifications
Candidates should possess strong skills in IT Operations and IT Management for overseeing infrastructure, systems, and teams.
Candidates should possess solid understanding of Information Technology fundamentals, including networks, servers, and security best practices.
Candidates should possess experience in Technical Support and service desk coordination to ensure efficient issue resolution.
Candidates should possess IT Service Management skills, including familiarity with ITIL or similar frameworks, for structured service delivery.
Relevant bachelor’s degree in Information Technology, Computer Science, or a related field; advanced certifications (e.g., ITIL, PMP, Microsoft, Cisco) are beneficial.
Proven experience in managing on-site IT operations, with strong problem-solving, analytical, and incident management capabilities.
Effective communication, stakeholder management, and team leadership skills, with the ability to collaborate across business functions.
Experience with cloud services, data backup and recovery, and vendor management is an advantage.

Work arrangement
No