Intake Coordinator

Company Description Muzy & Meraris LLP is a full-service law firm based in Lahore, Pakistan, advising individuals, entrepreneurs, corporations, investors, and multinational businesses on high-impact legal and commercial matters. The firm’s practice covers immigration, corporate and M&A, taxation, banking and finance, dispute resolution, real estate, and cross-border transactions. Muzy & Meraris represents clients from initial instruction through the District and Sessions Courts to the High Court, and collaborates with counsel in other jurisdictions for matters extending beyond Pakistan. The firm is defined by a combination of commercial insight and legal precision, offering clear, candid advice focused on client outcomes. Its approach is to make complex problems understandable while guiding clients through each stage of their legal challenges.
Role Description The Intake Coordinator is a full-time, on-site role based in Lahore, responsible for serving as the first point of contact for prospective and existing clients. This role includes answering inquiries, gathering initial case information, scheduling consultations, and accurately documenting client details in case management systems. The Intake Coordinator will assess the nature and urgency of matters, verify relevant documents, and coordinate with attorneys and support staff to ensure smooth handover of cases. Daily tasks also involve maintaining up-to-date records, following up with clients on missing information, and supporting process improvements for intake workflows. The position requires consistent, professional client interaction in person, by phone, and via digital channels.
Qualifications
Candidates should possess strong Communication and Customer Service skills for interacting with diverse clients and internal teams.
Candidates should possess Case Management skills, including accurate data entry, file organization, and follow-up tracking.
Candidates should possess knowledge of Medical Terminology where relevant to immigration or personal matters, and an understanding of Insurance processes beneficial for complex client cases.
Candidates should possess proficiency with office productivity software and case management tools, and the ability to learn new systems quickly.
Candidates should possess strong attention to detail, time management, and organizational skills to handle multiple client intakes efficiently.
Candidates should possess a client-centered mindset, professional demeanor, and the ability to work collaboratively in a law firm environment.
Relevant experience in a legal, healthcare, or professional services setting is preferred; fluency in English and Urdu is an advantage.

Work arrangement
Yes