Customer Support Executive

Company Description Maxicus is a tech-enabled Business Process Management (BPM) services provider supporting diverse industry verticals with a blend of human expertise and advanced technologies such as automation, robotics, cloud, and Business Intelligence. The company focuses on building personalized customer journeys, efficient back-office operations, robust tech support, virtual commerce solutions, and high-quality image annotation services. Maxicus has empowered 30+ global brands and Fortune 500 companies, successfully processing over 4 billion transactions and establishing itself as a trusted leader in omnichannel customer engagement and revenue growth. With a strong commitment to sustainability, more than 4,000 dedicated employees serve clients across seven continents, offering scalable solutions in a dynamic digital landscape.
Role Description The Customer Support Executive is a full-time, remote role responsible for delivering timely and effective support to customers across digital and telephonic channels. Day-to-day tasks include responding to customer queries, managing online support tickets, resolving service-related issues, and escalating technical concerns as needed. The role involves maintaining accurate records of customer interactions, following established procedures, and collaborating with internal teams to ensure prompt resolution of problems. The Customer Support Executive is expected to promote high levels of customer satisfaction by providing clear communication, empathetic assistance, and consistent follow-up. This role may also support basic technical troubleshooting and contribute feedback to improve support processes and customer experience.
Qualifications
Candidates should possess strong Customer Support and Customer Service skills to handle inquiries, resolve issues, and deliver a professional, client-focused experience.
Candidates should possess experience in Online Support, including managing chat, email, and ticket-based systems in a structured workflow.
Candidates should possess abilities in driving Customer Satisfaction, including effective communication, empathy, and proactive follow-up.
Candidates should possess Technical Support capabilities to perform basic troubleshooting, understand product functionalities, and coordinate with technical teams when required.
Strong written and verbal communication skills in English, with the ability to explain solutions clearly and concisely.
Comfort working remotely, with reliable internet connectivity, good time management, and self-organization skills.
Prior experience in customer support or contact center environments, preferably in a tech-enabled or BPM setting.
Basic computer literacy and familiarity with CRM or ticketing tools; additional language skills or experience in global customer engagement is an advantage.

Work arrangement
Yes