Customer Experience Team Member, Camberley, Hybrid

🌟 Join Our Team - We're Hiring! 🌟
Hours: Monday to Friday, 9:30am to 6:00pm
Pay: £13.25 per hour
Location: Hybrid (2/3 days office/hybrid working; must live within close proximity to our Camberley office: Priory Court 1, Tuscan Way, Camberley, GU15 3YX.
Help families navigate the moments that matter.
As a Customer Experience Team Member, you'll be the first point of contact for families across the UK supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.
This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.
Why join us?
Hybrid working arrangement
Varied role across phone, email, online chat and administration
Supportive team culture with ongoing coaching and development
Meaningful work helping families access quality care and education
What you'll do
Assist families with billing, payments, bookings and subsidy enquiries
Respond to calls, emails and online chat enquiries
Investigate and resolve customer issues
Maintain accurate records across multiple systems
Deliver exceptional customer experiences on every interaction
About you
We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.
You'll bring:
Customer service experience in a contact centre, collections, hospitality, retail, education, or similar environment
Excellent communication skills
Strong problem-solving ability and attention to detail
Confidence working across multiple systems
Empathy and professionalism when handling sensitive matters
We’re JAG — and we believe every child deserves to feel safe, inspired, and full of joy!
Every day, our passionate teams across the UK make a real impact in children's lives. If you're ready to help kids learn, grow, and have fun, we'd love to meet you.
🛡️ Please note: We’re committed to the safety and wellbeing of all children in our care. All roles require an Enhanced DBS check, Children's Barred List Check, and are exempt from the Rehabilitation of Offenders Act 1974. Appointment is subject to satisfactory DBS and suitability checks. As part of our safeguarding and due diligence procedures, online searches may be undertaken in relation to shortlisted candidates.
▶️ Learn more about us: Watch our video
#JAGM

Employment type
Full-time

Work arrangement
No