Field Service Management

Job Description - SAP FSM (Field Service Management) Consultant
Role: SAP FSM Consultant
Experience: 4-6 Years
Location: Bangalore, Pune, Hyderabad & Coimbatore
Employment Type: Full-Time
Job Summary
We are looking for an experienced SAP Field Service Management (FSM) Consultant with hands-on expertise in SAP FSM, SAP S/4HANA, SAP CS. The ideal candidate should have experience in FSM implementation, rollout, integration, support, configuration, and production issue resolution. The candidate should possess strong knowledge of SAP FSM cloud, FSM-S/4 integration, IDOC processing, and field service business processes.
Key Responsibilities
Configure and support SAP Field Service Management (FSM) solutions.
Work on SAP FSM integration with SAP S/4HANA/ECC using standard connectors and IDOCs.
Configure communication setup between SAP FSM and SAP S/4HANA systems.
Perform FSM administration activities, including monitoring, troubleshooting, and performance optimization.
Handle production support incidents, problem management, and root cause analysis.
Support FSM rollout, upgrade, migration, and Go-Live activities.
Monitor and manage FSM cloud interfaces, queues, middleware, and IDOC processing.
Work on FSM mobile application setup, SSO configuration, and domain migration activities.
Collaborate with cross-functional teams including SAP PM, CS, SD, Basis, and Integration teams.
Prepare solution documentation, knowledge articles, and training materials.
Conduct end-user training and provide post-go-live hypercare support.
Manage service requests and incidents within SLA timelines.
Mandatory Skills
SAP Field Service Management (SAP FSM)
SAP S/4HANA or ECC
SAP CS (Customer Service)
FSM-S/4HANA Integration
IDOC Processing & Monitoring
ALE Configuration
Service Order Management
FSM Mobile Application
System Monitoring & Troubleshooting
Incident & Change Management
Preferred Skills
SAP SD
SAP MRS
ServiceNow
SAP Add-On & Support Package Implementation
SSO Configuration
Performance Optimization
SQL Basics / Query API
Data Migration & Upgrade Activities
Required Experience
Minimum 4 years of SAP experience.
Minimum 2+ years of hands-on SAP FSM experience.
Experience in SAP FSM integration with SAP S/4HANA/ECC.
Experience in rollout, support, and hypercare projects.
Exposure to field service execution, scheduling, dispatching, and service order management.
Experience in root cause analysis and production support environments.

Work arrangement
Hybrid