Customer support intern

Role Description The Customer Support Intern will assist customers using the company’s online platforms for radio taxi/cab services and food catering, ensuring timely and accurate responses to inquiries and issues. Day-to-day tasks include handling phone and online queries, troubleshooting basic technical problems, documenting customer interactions, and escalating complex cases to senior team members. The intern will help track customer feedback, support continuous improvement of services, and collaborate with technical and operations teams to resolve service-related concerns. This is an internship role based on-site at the Lucknow office, offering hands-on experience in customer support within a technology-enabled service environment.
Qualifications
Strong Customer Support and Customer Satisfaction skills, with a focus on polite, solution-oriented communication.
Well-developed Interpersonal Skills for interacting effectively with diverse customers and internal teams.
Basic Technical Support capabilities, including the ability to understand and explain platform features and common issues.
Analytical Skills to interpret customer feedback, identify patterns in issues, and suggest improvements.
Good verbal and written communication in English and local languages as required.
Ability to learn quickly, follow established processes, and work under supervision in an on-site environment.
Ongoing or completed education in any discipline; background in engineering, IT, business, or related fields is an advantage.
Familiarity with online service platforms, ride-hailing, or food delivery applications is beneficial but not mandatory.

Work arrangement
No