Client Relationship Manager – Health & Travel Insurance

About the Role
Prospertive Associates LLP is looking for an experienced Client Relationship Manager – Health & Travel Insurance to manage and service its portfolio of HNI clients.
The role involves managing approximately 200–300 policies per month, with Bajaj General Insurance as the primary insurer.
T
his is a client relationship management and servicing-focused role, with no sales targets or cold calling.
The selected candidate will be responsible for managing client relationships, handling policy renewals, coordinating claims, and ensuring timely resolution of client requirements.
Warm leads generated by the company or referred by existing clients will need to be followed up and converted. Any additional business independently generated by the Relationship Manager will be rewarded separately.
Key Responsibilities
Client Relationship Management & Servicing
Manage relationships with HNI clients and provide ongoing support for their health and travel insurance requirements.
Advise clients on Bajaj General Insurance products, including My Health Care Plan, Health Guard, and Travel Insurance, with comparisons against other insurers where relevant.
Respond to client queries regarding policy coverage, premiums, and endorsements through phone, WhatsApp, and email.
Ensure responses within 4 working hours and resolution of queries within 48 hours.
Conduct annual insurance reviews for key families and identify coverage gaps relating to sum insured, super top-up plans, and parents' coverage.
Policy Renewals & Issuance
Manage the policy renewal calendar and proactively follow up with clients 60, 30, and 15 days before renewal due dates.
Maintain high policy renewal retention through timely follow-ups and client servicing.
Coordinate with the internal insurance team and insurers to ensure timely policy issuance.
Resolve documentation requirements, medical examinations, underwriting queries, endorsements, and policy discrepancies.
Ensure complete medical disclosures, KYC compliance, and accurate proposal documentation.
Claims Management & Coordination
Assist clients with cashless and reimbursement claims.
Coordinate with hospitals, Third-Party Administrators (TPAs), and insurance companies for smooth claim processing.
Monitor and follow up on claims through final settlement.
Provide in-person assistance to clients at hospitals during challenging claim situations, whenever required.
Travel Insurance Servicing
Issue travel insurance policies for business, leisure, student, and senior-citizen travel.
Assist clients with travel insurance claims and related servicing requirements.
Client Engagement & Reporting
Meet key HNI clients across Mumbai for policy renewals and coverage reviews.
Follow up on warm leads within 24 hours and share insurance quotations within 48 hours.
Maintain accurate records of client interactions in Zoho CRM.
Prepare and submit weekly MIS reports to the Operations Head.
Candidate Requirements
Essential Qualifications & Experience
3–6 years of relevant experience with an insurance broker or corporate agent.
Strong practical knowledge of Bajaj General health and travel insurance products.
Working knowledge of health insurance products offered by competing insurers.
Hands-on experience handling health and travel insurance claims, including cashless and reimbursement claims.
Experience managing HNI or high-premium clients.
Excellent verbal and written communication skills in English.
Working knowledge of Microsoft Excel and familiarity with CRM systems.
Willingness to assist clients with claim-related emergencies outside regular office hours, when required.
Preferred Qualifications
IRDAI certification.
Experience handling NRI or senior-citizen health and travel insurance cases.
Previous experience using Zoho CRM.
Key Skills
Health Insurance | Travel Insurance | Bajaj General Insurance | Claims Management | TPA Coordination | Policy Issuance | Policy Renewals | Client Relationship Management | Client Servicing
What We Offer
Servicing-focused role with no sales targets or cold calling.
Competitive fixed salary with a quarterly service bonus.
Separate incentives for any additional business generated.
Reimbursement of local travel expenses for client meetings.
Opportunity to work with an HNI client portfolio comprising families and trusts.
Stable, process-driven working environment with Zoho CRM.
How to Apply
Interested candidates can share their updated CV along with the following details:
Current CTC
Expected CTC
Notice Period
Email: tejas@pioneerwealth.in

Work arrangement
No