Operations and Sales Manager

Job Summary
We are looking for a dynamic and result-oriented Operations & Sales Manager to manage the overall operations and sales performance of our retail stores across multiple locations. The role will be responsible for ensuring smooth store operations, achieving sales targets, improving team productivity, maintaining customer experience standards, and driving overall business growth.
The ideal candidate should have strong experience in retail operations, multi-store management, sales, team handling, and business development.
Key Responsibilities
Manage and monitor day-to-day operations of retail stores across different locations.
Ensure achievement of daily, weekly, and monthly sales targets for each outlet.
Review store-wise sales performance and prepare action plans for underperforming locations.
Drive business generation through customer engagement, upselling, cross-selling, corporate opportunities, and local business development.
Monitor footfall, conversion, average transaction value, sales productivity, and target achievement.
Guide, motivate, and monitor Store Managers, Sales Associates, and other retail team members.
Ensure proper staff deployment, shift planning, attendance, grooming, discipline, and productivity across stores.
Maintain high standards of customer service and brand presentation at all locations.
Ensure proper inventory availability and coordinate stock requirements, transfers, shortages, and replenishment with the concerned departments.
Monitor cash handling, daily sales reconciliation, deposits, and store-level operational documentation.
Identify operational gaps and resolve store-related issues within defined timelines.
Coordinate with HR, Accounts, Marketing, Inventory, E-commerce, and Management for smooth business operations.
Plan and implement promotional activities and store-level initiatives to improve sales and customer engagement.
Visit different retail locations as required for operational reviews, team meetings, training, and performance monitoring.
Prepare and submit regular sales, operations, target achievement, and performance reports to Management.
Identify potential opportunities for business expansion and revenue growth.
Key Performance Indicators (KPIs)
Performance will primarily be measured on sales target achievement, store-wise revenue growth, customer conversion, operational compliance, inventory control, team productivity, customer experience, timely reporting, and resolution of store-level issues.
Candidate Requirements
Graduate/Postgraduate in Business Administration, Retail Management, Sales, Marketing, or a related field.
4–7 years of relevant experience in Retail Operations, Sales, Business Development, or Multi-Store Management preferred.
Strong understanding of retail sales and store operations.
Proven ability to manage multiple locations and sales teams.
Strong leadership, communication, negotiation, and problem-solving skills.
Target-oriented with a strong focus on revenue and business growth.
Good working knowledge of Excel, sales reports, MIS, and ERP/POS systems.
Willingness to travel to different store locations as per business requirements.
Candidates with experience in premium/luxury retail, lifestyle, fashion, gifting, or FMCG retail will be preferred.
Immediate joiners will be given preference.

Work arrangement
No