Crew Member

Company Description Wagh Bakri Tea Group is a premium tea conglomerate established in 1892, with deep expertise in tea growing and blending. Headquartered in Ahmedabad, Gujarat, the group offers a wide range of teas under its flagship Wagh Bakri brand, including CTC leaf, dust, fanning, spiced, masala, elaichi, ginger, Darjeeling, green, organic, instant, and ice tea. The company also owns popular brands such as Good Morning, Mili, and Navchetan, and operates an online portal (www.buytea.com) for convenient tea purchases. With international blends, multiple constituent companies, and certifications including ISO 9001:2015, ISO 22000:2018, HACCP, BRC, and GMP, Wagh Bakri is recognized among the top 100 FMCG brands in India. The group continues to grow its presence while maintaining a strong focus on quality, safety, and customer satisfaction.
Role Description The Crew Member role at Wagh Bakri Tea Group is a full-time, on-site position based in Delhi, India. Crew Members support day-to-day store operations, including welcoming customers, presenting product options, and assisting with tea and beverage preparation according to company standards. The role involves maintaining cleanliness and organization of the service area, handling basic point-of-sale transactions, and replenishing stock on shelves and display counters. Crew Members follow food safety and hygiene guidelines, adhere to company procedures, and help create a friendly, efficient environment for customers. The position may include rotating shifts, weekend work, and collaboration with team members to meet store targets and deliver consistent service quality.
Qualifications
Customer service and communication skills, with the ability to interact politely and clearly with a diverse range of customers.
Basic retail and sales skills, including handling cash/point-of-sale systems and assisting customers in product selection.
Operational and hygiene awareness, with the ability to follow standard operating procedures, food safety practices, and cleanliness guidelines.
Teamwork and reliability, including the ability to work collaboratively, follow instructions, and support colleagues during peak hours.
Good physical stamina and willingness to stand for extended periods, perform light lifting, and manage fast-paced store activities.
Prior experience in retail, hospitality, or food and beverage service is an advantage but not mandatory.
Basic educational qualifications (such as completion of secondary school) and proficiency in English and Hindi or local languages.

Work arrangement
No