Associate

Company Description Novotel Goa Dona Sylvia Resort is a premium beach resort set across 20 acres, located directly on the white sands of Cavelossim Beach in South Goa. The property is known for its luxurious ambiance, combining tranquil seaside views with lush greenery to create a high-end holiday experience. The resort emphasizes exceptionally clean and safe environments, supported by stringent safety standards and attentive staff. Goa’s scenic coastline and rich cultural heritage make the resort a popular choice for honeymoons, family vacations, short business trips, beach weddings, and large corporate events.
Role Description The Associate role is a full-time, on-site position based at Novotel Goa Dona Sylvia Resort in Madgaon. The Associate will support daily resort operations, including assisting guests at check-in and check-out, responding to inquiries, and ensuring a smooth and pleasant guest experience throughout their stay. Responsibilities may include coordinating with housekeeping and food and beverage teams, maintaining public areas, supporting event setups, and promptly resolving guest concerns. The role also involves following safety and hygiene protocols, handling basic administrative tasks, and collaborating with colleagues to uphold Novotel’s service standards and brand values.
Qualifications
Strong customer service and guest relations skills, with a friendly and professional demeanor.
Effective communication skills in English; knowledge of additional languages commonly used in Goa is an advantage.
Basic administrative and organizational skills, including handling documentation and coordinating with multiple departments.
Ability to work in a fast-paced hospitality environment, with flexibility to work shifts, weekends, and holidays.
Attention to detail and commitment to maintaining high standards of cleanliness, safety, and presentation.
Previous experience in hospitality, resort operations, or front-of-house roles is preferred but not mandatory.
Comfort with using basic computer systems and reservation or property management software is beneficial.
High school diploma or equivalent required; vocational or higher education in hospitality or tourism is a plus.

Work arrangement
No