Key Account Manager

Company Description NoBrokerHood is a technologically advanced visitor, community, and finance & asset management platform designed to make life more secure and convenient for gated societies across India. Launched in 2018 as a subsidiary of NoBroker—India’s first prop-tech unicorn—it now manages over 25,000 societies and serves more than 4.8 million families, with around 50% market share. The platform offers tailored interfaces for society administrators, guards, and residents, and provides services ranging from home maintenance to renting or selling property. NoBrokerHood also enables societies and businesses to generate revenue through monetization and marketplace features. Backed by strong data security credentials including PCI-DSS Level 1, GDPR, PDPB 2019, and ISO 27001, NoBrokerHood is supported by recent investment from Google to further expand and grow its offerings.
Role Description This full-time Key Account Manager role is an on-site position based in Noida. The Key Account Manager will oversee strategic relationships with key societies and partners, ensuring high levels of customer satisfaction and retention. Day-to-day responsibilities include managing key accounts, understanding client needs, coordinating with internal teams to deliver solutions, and tracking account performance against business goals. The role involves preparing business plans, identifying growth opportunities within existing accounts, and supporting the rollout of new features and services. The Key Account Manager will also handle escalations, analyze usage and revenue data, and contribute to process improvements that enhance value for stakeholders.
Qualifications
Candidates should possess strong Account Management and Key Accounts skills to build, nurture, and grow strategic client relationships.
Candidates should possess solid Analytical Skills to interpret data, identify trends, and support decision-making for account and business growth.
Candidates should possess excellent Customer Service skills to address queries, resolve issues, and maintain a high level of client satisfaction.
Candidates should possess Business Planning skills to develop account strategies, forecast revenue, and support long-term growth initiatives.
Relevant experience in B2B account management or SaaS/tech products, preferably in property or community management domains.
Strong communication, negotiation, and stakeholder management abilities, with comfort in presenting to senior decision-makers.
Ability to work on-site in Noida, collaborate cross-functionally, and manage multiple accounts in a fast-paced environment.
Bachelor’s degree in Business, Management, Marketing, or a related field; an MBA or equivalent postgraduate qualification is an advantage.

Work arrangement
No