Senior Assistant Manager, Investigations

Reporting within the Office of Human Resources (OHR), you will conduct fair, thorough, and impartial investigations, establish findings based on evidence, and provide recommendations to support informed decision-making. The role requires strong investigative, analytical, and stakeholder management skills, as well as the ability to manage sensitive and high-profile matters with discretion and professionalism.
Key Responsibilities
Conduct independent investigations into allegations of employee misconduct, policy breaches, workplace grievances, conflicts of interest, fraud, unethical conduct, and matters raised through whistleblowing channels.
Develop investigation plans, identify relevant evidence sources, conduct interviews, gather facts, and analyse information to establish findings in an objective and timely manner.
Partner with HR Business Partners, line managers and other stakeholders to obtain information, validate allegations, and assess the credibility and sufficiency of evidence.
Evaluate investigation outcomes and provide well-reasoned findings, conclusions and recommendations, including disciplinary actions, corrective measures, and risk mitigation strategies where appropriate.
Prepare comprehensive investigation reports and maintain accurate documentation of investigative processes, evidence, findings, and recommendations in accordance with established protocols and confidentiality requirements.
Ensure investigations are conducted in compliance with the University's policies, disciplinary framework, employment legislation, and principles of procedural fairness and natural justice.
Manage multiple investigation cases concurrently and ensure timely resolution in line with established service standards and case management timelines.
Identify emerging trends, systemic risks, and control gaps arising from investigations, and recommend policy, process, or governance improvements.
Provide expert advice and guidance to HR stakeholders and management on investigation processes, disciplinary matters, and workplace misconduct issues.
Contribute to the development and continuous enhancement of investigation frameworks, protocols, policies, and best practices to strengthen workplace integrity and accountability.
Requirements
Degree in any discipline. At least 6-8 years of experience in investigations or related functions.
Demonstrated experience in conducting end-to-end investigations, including evidence gathering, witness interviews, fact-finding, report writing, and presentation of findings.
Strong understanding of employment legislation, disciplinary processes, principles of procedural fairness, and workplace investigation best practices.
Excellent analytical, critical thinking and interviewing skills, with the ability to assess complex and sensitive situations objectively.
Strong report-writing skills with the ability to distil complex facts into clear, concise and defensible findings and recommendations.
High level of integrity, sound judgement, professionalism and discretion in handling confidential and sensitive information.
Strong stakeholder management and influencing skills, with the ability to engage effectively with stakeholders at all levels.
Ability to manage multiple complex investigations concurrently while maintaining quality, accuracy and timeliness.
Resilient, adaptable and comfortable operating in a complex, highly matrixed environment.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU