Engineer, Technical Service

The actual location of this job is in Colmar, France. Relocation assistance is available for eligible candidates and their families, if needed.
This is a client-facing technical role connected to our Colmar site, offering the opportunity to support international customers while delivering high-quality technical expertise across EMEA, primarily focused on France, Maghreb and Turkey.
Office‑first roles
This is an office‑first role. Working together in person supports close, real‑time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 20% of your time (one day per week), combined with approximately 50% travel to client sites.
What you will get:
An agile career and dynamic working culture
An inclusive and ethical workplace
Compensation programs that recognize high performance
A variety of benefits dependent on role and location
The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits
The full-time annual base pay for this position in France is expected to range between 44'200 EUR and 54'600 EUR. Initial salary placement within this range will be determined based on role‑related factors such as experience, qualifications, and expected contribution.
What you will do:
Act as the primary technical point of contact for clients, delivering high-quality support remotely and on site
Travel (~50%) to customer locations across Europe, the Maghreb, and Turkey to support installations, operations, and troubleshooting
Build and maintain strong client relationships to ensure long-term satisfaction and collaboration
Support audits, client visits, and technical discussions as a subject matter expert
Collaborate with cross-functional teams (Quality, Production, MSAT, Project Management) to meet client expectations
Ensure all activities comply with GMP, safety, and regulatory standards
Contribute to continuous improvement initiatives and share best practices across teams
What we are looking for:
Experience in a technical role within pharmaceutical, biotech, nutraceutical environment or other regulated environments
Strong client-facing and communication skills across diverse cultures and regions
Fluency in French and English
Ability and willingness to travel internationally up to 50% of the time
Solid understanding of GMP and quality standards
Strong problem-solving skills, autonomy, and adaptability in a dynamic environment
Background in Life Sciences, Engineering, or a related field, or equivalent practical experience
About Lonza
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.