Manager

WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Job Description:
Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts
Monitor assigned portfolio and follow up on delinquent accounts
Achieve individual collection KPIs and targets
Handle customer enquiries and negotiate repayment plans
Review customers' repayment capacity and recommend appropriate recovery actions
Liaise with internal stakeholders on delinquent accounts
Escalate complex cases to supervisor where required
Ensure compliance with internal policies and regulatory requirements
Maintain accurate records and update systems timely
Assist in reporting and tracking of collection performance
Participate in process improvement initiatives and projects where required
Perform other duties and responsibilities assigned by Management
Job Requirement:
Diploma/Degree in Business, Finance, or related field
1–3 years of experience in collections, recovery, or customer service (banking preferred)
Good communication, negotiation, and interpersonal skills
Detail-oriented with strong follow-up discipline
Ability to manage a portfolio of accounts independently
Ability to work under pressure and meet targets
Basic knowledge of collections, recovery processes, and regulatory requirements
Good analytical and problem-solving skills
Proficient in MS Excel and basic reporting tools
Team player with a positive attitude and willingness to learn
Experience in SME/Business Banking/Mortgage collections would be an added advantage
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.