Systems Monitoring Analyst I (Entry-Level)

This is a Fully Remote Job
About Our Client:
The organization operates in the enterprise portal and customer relationship management systems space, serving a large user base of approximately one million individuals. It addresses the challenge of maintaining optimal system performance and security across multiple platforms, including eCRM and Salesforce, ensuring reliable service and operational continuity.
About the Opportunity:
The SYSTEMS MONITORING ANALYST I role is responsible for supporting the operation and maintenance of critical enterprise systems to ensure high availability and performance. This position contributes by monitoring system health, responding to alerts, assisting in issue resolution, and collaborating with various teams to maintain system integrity and security. The role is essential in minimizing downtime and supporting the organization's ongoing service delivery.
Responsibilities:
Monitor eCRM, Salesforce, MNP, and MN3P systems for performance and uptime
Identify, document, and respond promptly to system alerts and anomalies
Assist in diagnosing and resolving basic application and system issues
Escalate complex problems to senior team members as needed
Create and manage JIRA tickets to track issues and resolutions
Communicate service interruptions to stakeholders clearly and timely
Generate and maintain logs and reports on system performance and incidents
Collaborate with cross-functional teams for system maintenance, updates, and deployments
Adhere to security policies and maintain compliance with T3 security clearance
Contribute to maintaining Red Hat Enterprise Linux operating system baselines
Support deployments using container technologies like Docker, OpenShift, and AWS ECR
Support security activities using tools such as SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS
Generate or update documentation as required
Maintain regular and punctual attendance
Perform other duties as assigned
Requirements:
Bachelor’s Degree in a related technical discipline preferred or equivalent experience
Active CompTIA Security+ certification or ability to obtain within two months of employment
Completion of Salesforce Platform App Builder and Trailhead training within two months of employment
Exposure to source and artifact control and configuration management
Knowledge of current and emerging data center and infrastructure technologies
Ability to determine strategies for recoverability and business continuity
Willingness to work weekends, night shifts, holidays, and in a 24/7 environment
Fluent in English (read, write, speak)
Eligibility for Secret Security Clearance with Top Secret background investigation
Ability to obtain and maintain necessary security access and background checks
Pay Range and Compensation Package:
Pay: $58,288-$75,000 annually
Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes