Front Office Executive

Company Description Papaya Tree Hotels is a hospitality company headquartered in Indore, Madhya Pradesh, India, serving guests in a dynamic and growing travel market. The hotel focuses on delivering comfortable accommodations and attentive service to leisure and business travelers. Team members work in a guest-centric environment that values professionalism, reliability, and courteous behavior. As part of the local hospitality community, Papaya Tree Hotels offers opportunities to learn hotel operations and grow within the industry.
Role Description The Front Office Executive is a full-time, on-site role based at Papaya Tree Hotels in Indore. The role includes welcoming guests, managing check-in and check-out processes, handling reservations and room assignments, and responding to guest inquiries in person, over the phone, and by email. The Front Office Executive will maintain accurate records, process payments, coordinate with housekeeping and other hotel departments, and ensure the lobby and reception area remain organized and presentable. The role also involves resolving guest concerns promptly, providing information about hotel services and local attractions, and following established procedures and safety guidelines.
Qualifications
Strong Customer Service and Front Office skills, with the ability to create positive guest experiences.
Excellent Communication and Interpersonal Skills for interacting with guests and team members.
Experience with Receptionist Duties, including managing calls, reservations, and guest check-in/check-out.
Basic proficiency with hotel software or booking systems and general computer applications.
Attention to detail, reliability, and the ability to handle multiple tasks in a fast-paced environment.
Prior experience in hospitality or front desk operations is preferred but not mandatory.
Minimum high school diploma or equivalent; hospitality or customer service training is an advantage.
Ability to work flexible shifts, including weekends and holidays, as required by hotel operations.

Work arrangement
No