Associate Director, Claims

FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Assists CHO Claims Department Head on managing overall claims performance, claims risk and management reporting.
Roles and Responsibilities:
Overall claims performance management
Assists on overall claims performance management in order to ensure claims service standard and risk management
1. Endorses and arbitrates the cases over BU authority, complex appealed cases and special cases within pre-set authority.
2. Drafts and maintains AIA China claims rules & guideline
3. Conducts claims audit and risk management
4. Assists on monitoring all claims KPIs
5. Conducts claims reports, analysis of claims trend and data
6. Provides technical training to BU claims assessment leader and expertise.
7. Innovation on claims processing / service
Other claims related function
Works with CHO other parties on the tasks which involve claims
1. Provides technical support during new product development
2. Assists on the requirement from regulation and auditor
3. Assists on management report for top management
4. Supports sales channel on claims data extract, claims training material
Minimum Job Requirements:
Bachelor degree or above, major in any discipline of Clinic Medical or Legal will be preferred
Minimum 8 years of experience in claims assessment with at least 2 years’ experience on claims management
Familiar with cross-functional operation works, such as UW and POS
Fluent in English reading and writing
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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