Microsoft 365 Administrator

Designation: Microsoft 365 Administrator
Experience: 2–3 Years
Department: IT Support & Operations
Job Type: Full-Time
Job Summary
We are looking for a skilled and customer-focused Microsoft 365 Administrator with 2–3 years of experience in administration, technical support, and troubleshooting of Microsoft 365 services. The candidate will be responsible for managing Microsoft 365 applications, resolving technical issues, supporting users, and ensuring the availability, security, and smooth functioning of the Microsoft 365 environment.
The ideal candidate should have strong troubleshooting skills, a good understanding of Microsoft 365 administration, and the ability to resolve incidents within agreed service-level agreements (SLAs).
Key Responsibilities
Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
Troubleshoot and resolve user issues related to email, mailbox access, Teams meetings, file sharing, permissions, and Microsoft 365 applications.
Manage user accounts, licenses, distribution lists, shared mailboxes, and access permissions.
Perform routine administrative tasks using the Microsoft 365 Admin Center and relevant service portals.
Support password resets, account access issues, and multi-factor authentication (MFA) troubleshooting.
Monitor and resolve service incidents, ensuring timely ticket updates and resolution within agreed SLAs.
Assist with Microsoft Entra ID (Azure AD) administration, including user management and access troubleshooting.
Follow security best practices for user access, authentication, permissions, and data protection.
Perform basic root cause analysis for recurring issues and document troubleshooting steps.
Maintain technical documentation and knowledge base articles to support efficient issue resolution.
Collaborate with internal IT teams to resolve escalated technical issues.
Identify opportunities to improve support processes, service quality, and user satisfaction.
Required Skills
2–3 years of experience in Microsoft 365 administration or IT support.
Good knowledge of Microsoft 365 Admin Center and its core services.
Hands-on experience with Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
Understanding of user account management, license assignment, and access permissions.
Basic knowledge of Microsoft Entra ID (Azure AD), MFA, and identity management.
Strong troubleshooting and problem-solving skills.
Familiarity with incident management, ticketing systems, and SLA-based support.
Understanding of IT security practices and access control.
Good verbal and written communication skills.
Ability to work independently and collaborate with technical support teams.
Preferred Skills
Basic knowledge of PowerShell for Microsoft 365 administration.
Familiarity with Microsoft Defender and Microsoft Purview fundamentals.
Understanding of Microsoft 365 security, compliance, and identity management.
Experience with IT service management tools such as ServiceNow or similar platforms.
Knowledge of Microsoft 365 service health monitoring and incident management.
Educational Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.
Relevant technical certifications are an added advantage.
Certifications (Optional)
Microsoft 365 Certified: Administrator Expert.
Microsoft Certified: Security, Compliance, and Identity Fundamentals.
Microsoft 365 Certified: Fundamentals.
Key Performance Indicators (KPIs)
Timely resolution of incidents within agreed SLAs.
First-contact resolution rate and reduced ticket reopens.
Accuracy of troubleshooting and technical documentation.
User satisfaction and service quality.
Compliance with security policies and operational procedures.
Ideal Candidate Profile
The ideal candidate should be proactive, technically proficient, and customer-focused, with hands-on experience supporting Microsoft 365 environments. The candidate should be capable of troubleshooting common technical issues, managing administrative tasks, following security standards, and contributing to continuous service improvement.

Work arrangement
No